[pappyfire]

My Accelerometer has died. It was working perfectly yesterday evening and this morning, in the Device Manager its state is Cannot Start (Code 10). I IM'd support, some dude connected to my Duo for about an hour, uninstalled and re-installed the drivers about 10 times (isn't a sign of insanity doing the same thing over and over expecting a different result?) even hacked around in the Registry with no luck. Finally without warning he dropped off. I waited a while thinking it was an accident and he would call me back -nope. So I started another chat session. Same thing, took control of the Duo, uninstalled and re-installed the drivers several times (and yes, I did tell him the other dude had already done that). Finally he tells me he wants to do a restore, not thrilled but I told him OK. Of course he got kicked off when the restore started but he had said he would call me right back. That was 2 hours ago, still waiting on the call.

I'm starting to think that Dell support is clueless, just sayin'..........

[pappyfire]

Update: After waiting for about 3 hours, I started a third chat session, got dude number 2 back. He apologized for not having called me back after I complained to him about it. He said since the system restore didn't work they would send me a box with a pre-paid shipping label and that it would take 7-10 working days after they receive it at the repair depot for them to return it to me. Guess I'll see how accurate that is.

[cms]

My only idea that you could try would be to load defaults on the bios.

Hit f2 on startup (the dell screen with the loading bar), hit the right key untill you see "load optimal default settings" and then exit.

It will just reconfigure bios settings, even some that you cant see. If there was an enable/disable parameter for the accelorometer in bios, doing above would enable it.

[pappyfire]

Originally Posted by cms

My only idea that you could try would be to load defaults on the bios.

Hit f2 on startup (the dell screen with the loading bar), hit the right key untill you see "load optimal default settings" and then exit.

It will just reconfigure bios settings, even some that you cant see. If there was an enable/disable parameter for the accelorometer in bios, doing above would enable it.

Wow! Thanks! That fixed it, question now is, how in the heck did it get turned off in bios to beginwith?? No one has touched the thing. Even bigger question is, will it happen again and should I go ahead and send it to Dell when the box arrives in the next couple of days.

[cms]

Well im glad that fixed it.

The bios can be affected by many things, sometimes something as simple as plugging in a usb stick weirdly.

Since the problem was indeed the bios, and defaulting it fixed it, I would not worry because that means there was nothing physically wrong with your duo.

If it happens more than twice before your warranty is up. I would get it checked out.

[pappyfire]

Originally Posted by cms

Well im glad that fixed it.

The bios can be affected by many things, sometimes something as simple as plugging in a usb stick weirdly.

Since the problem was indeed the bios, and defaulting it fixed it, I would not worry because that means there was nothing physically wrong with your duo.

If it happens more than twice before your warranty is up. I would get it checked out.

Fired it up this morning and it's broken again. It stayed working for less than 24 hours so I'm thinking it should probably go back to Dell to be checked out.

[cms]

yep I would return it at that point X_X