so i get this email;
I shut the door to the computer and didn't turn it off and went out to work in the backyard . Later I came in and opened the computer and the screen said something
like : 1. You have encountered a generic problem
2. Then it flashed up The value creation failed at line 422.
I closed the computer and came back later and it said
3. Other people are logged on to this computer. Shutting down Windows might cause them to lose data.
Do you want to continue shutting down? and I hit yes shut down,.
4. The next thing is gave me said :
The computer is in use and has been locked, Only D6FZ2Q]1/ or an administrator can unlock the computer.
User Name: computer
she said she got a message saying she had a virus and to download something, and she did. the message of course, wasnt from our virus software. ive run anti malware bites, looked thru win patrol, run trend micro, spyware blaster, threat fire....no luck.