[deemo73]

Hi

Just got my Dell Mini 10V which i ordered from the Dell Outlet. Now my question is mainly to UK Users.

Should i expect a Windows 7 Starter Dvd with the package or Not as it has not arrived with one.

Thanks

[Toonvox]

Originally Posted by deemo73

Hi

Just got my Dell Mini 10V which i ordered from the Dell Outlet. Now my question is mainly to UK Users.

Should i expect a Windows 7 Starter Dvd with the package or Not as it has not arrived with one.

Thanks

I didn't get one with my 10v when it arrived. I did an online chat with Dell tech and they sent one to me. All good.

[brookheather]

It seems hit and miss - I didn't get one with a Mini 10v with Windows 7 Starter and two out of four 11z's with Windows 7 HP were missing discs - when I complained to Dell Outlet they sent the following response (which seems a load of bull):

Apologies for the inconvenience but the discs are not supplied with the 11z as it does not have an Optical Drive to make use of the discs.
If for any reason you do need to re-install any of the software or drivers please contact our Technical Support department on 0844 338 1000 (home) and 0844 338 1200 (business).

[rrfranczak3]

it is a lot of bull NONE of these have DVD and MOST get the discs, I got 3 discs with my Mini 10....they are BS'ing you....get the discs they owe you them

[w7ox]

I got three disks with mine. The one with Win 7 Starter is a red disk labeled

"Operating System Already Installed on Your Computer"

"Reinstallation DVD Windows 7 Starter (EM) 32-Bit"

Whatever else you should have, this disk is vital (unless you choose to install OS X, Linux or Windows 7 Home Premium) and Dell should provide it.

Phil

[Toonvox]

Again, do the online chat. Doing it on the phone is painful. I always seem to get a better response with the chat feature. I told them Monday afternoon I needed the disk. Tuesday morning FedEx delivered the disks.

BTW, the tech at the other end of the chat did tell me at first that the disk wasn't included because there was no built-in drive...but then immediately asked if I had a drive. Of course, I said. (I avoided the temptation to get into a discussion about the fact that they provided all the drivers and Works disks with the 10v...just not the OS disk.)

I will never place a phone call Dell support if I can avoid it. As soon as I hear those two touchtones which send me to parts unknown, I know I'm in for a full afternoon of serious headaches.

[brookheather]

You also might want to take an image of your disk using something like Acronis TrueImage (download the free trial) - you can then restore it back fairly quickly to its original condition.

[brookheather]

Just got another 10v from the UK outlet and it did come with a Windows 7 Starter DVD (but no Bluetooth).

- Simon.

[w7ox]

No BT is pretty common. Easy to add for like 25 USD or so from eBay, at least here.

Phil