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Join Date: Jan 2009
Location: St. Louis, Missouri
Windows 7 complaints begin - 12-10-2009, 06:28 AM
Windows 7 complaints rolling in - Dec. 9, 2009
Users of the new operating system say the upgrading process is buggy. But once the kinks are worked out, customers are liking Windows 7 a lot more than Vista.
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By David Goldman, CNNMoney.com staff writer
Last Updated: December 9, 2009: 7:22 PM ET
Biggest Windows bloopers
Microsoft Windows is by far the most widely used operating system in the world, but there were a few big bumps in the road on the way to global domination.
Top 10 Windows 7 complaints
Problem % of complaints
1. Problems with installation 31%
2. Missing applets or components 26%
3. Aero theme is not running 14%
4. DVD drive not found 8%
5. Hidden extensions 6%
6. Too many minidumps 6%
7. Aero snap problems 3%
8. iPhone won't sync with Windows 7 2%
9. Custom icons get changed with new theme 2%
10. Taskbar problems 1%
NEW YORK (CNNMoney.com) -- Microsoft launched Windows 7 in late October to much fanfare. But, just like with previous Windows upgrades, complaints about bugs have already started rolling in.
A whopping 31% of clients have reported problems with upgrading to Windows 7, according to a recent survey of more than 100,000 customers conducted by consumer helpdesk firm iYogi.
"Most of the problems that customers have with Windows 7 have to do with installation, or application and data migration," said Vishal Dhar, co-founder of iYogi. "These are all fixable problems, but they're annoyances and they're time consuming."
One common gripe, experienced by 9% of installers, is that the half-hour to an hour-long upgrade process gets to the "62% completed" point and then freezes. It's a problem that Microsoft is aware of, and can be fixed by rebooting the computer, going into advanced settings, and typing in a code that instructs the computer to ignore plug-ins.
However, issues didn't stop with the upgrade process. Many users still experienced glitches even after successfully installing Windows 7 on their machines.
Most common among those complaints was that basic "applet" programs, like Mail, Movie Maker and Photo Gallery, were missing. That's because Windows 7 deletes those programs and makes users download them from the Windows Live Essential Web site. IYogi said 26% of their customers were confused about that extra step.
Others had problems getting their computers to work properly: Eight percent said their DVD drives couldn't be found and 2% couldn't sync their iPhones with Windows 7.
One in seven users also complained that the sleek new "Aero" theme doesn't work. The Aero theme enables users to see through a window to view the desktop or other programs that are open behind it. According to iYogi, most of the 14% of users that have problems with Aero don't have the graphics capabilities on their PCs to handle the program.
PC sales spike with Windows 7 debut
Other common complaints included an inability to view file extensions, too many "mini-dumps" (memory images saved on the computer when it crashes), problems with the "Aero snap" feature, changes to custom icons and problems with the new taskbar.
Microsoft (MSFT, Fortune 500), which debuted Windows 7 on Oct. 22, did not return requests for comment.
Smoother sailing once it's debugged. Once the bugs from upgrading have been worked out, users have had a relatively hassle-free experience. And those who bought a new computer with Windows 7 preloaded have seen the fewest issues.
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