Dell Latitude 2100 Discussion on the Dell Latitude 2100, a rugged 10-inch netbook released to the educational market.

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BobBarr BobBarr is offline
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Default Keyboard ribbon cable clip - 08-20-2010, 09:28 AM

I have just replace the disk on my 2100 with an SSD, but re-assembling I can't see how to replace the keyboard ribbon cable clip. Is it supposed to swivel? If so mine is broken and I need a new one. Where can I get one in the UK.

It is very annoying to have a lovely new machine inactive because of a tiny bit of plastic and my ineptitude!!

Help!

Bob
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BobBarr BobBarr is offline
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Default Happy Ending - 08-26-2010, 03:06 PM

I was advised by the suppliers of my machine to contact the UK warranty centre (it has a three year on-site warranty). They, fortunately, took a different view to the US on-line "support" and sent out an engineer with a new keyboard and a refurbished motherboard. As it turned out the clip was not broken just dislodged, he solved the whole problem in less than 10 minutes and used no parts. I am very impressed by the UK Dell service!

I feel a bit stupid and cack handed but all's well that ends well. I was very pleased that the Dell warranty call centre decided that as I was following Dell instructions to change a user replaceable part (the disk) the problem I caused was covered by the warranty. Much better than the offer of a $354 replacement motherboard from the US operation.

The SSD is a great improvement. Silent machine and a fair bit nippier!
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