[rrfranczak3]

did you call Newegg?....I would.. maybe their tech support could help...Dell will charge you unless you are still under warranty..


PS. Welcome to the forum....

[yerayenrique]

Originally Posted by Mr_Pat

I have the exact same issue.... my 1018 came with 1 gig of ram I bought this memory Newegg.com - A-DATA 2GB 204-Pin DDR3 SO-DIMM DDR3 1333 (PC3 10666) Laptop Memory Model AD3S1333B2G9-R and I put it in and computer wont boot. I just get a black screen and the power light on the front comes on.

I then put the origional back in and it worked.


Can anyone help?

Funny, I tried the same ADATA module and didn't work. Also, I tried another identical one from GSkill and didn't work either.

Last hope is a custom one from Crucial, I'll update with results once received.

[yerayenrique]

OK so Crucial's module worked! 100% recomendable.

[Mr_Pat]

Cool!

Here is m 'chat' with dell...

lol


Your session ID for this incident is xxxxxxxxx.
Time Details
11/21/2010 04:35:35PM URL Shown: "https://chatadengine.dell.com/chatadsengine/USA/canon_cameras1.html"
11/21/2010 04:35:40PM Session Started with Agent (Liza_145026)
11/21/2010 04:35:44PM Agent (Liza_145026): "Welcome to Dell's Technical Support Chat! My name is Liza. How may I assist you today?"
11/21/2010 04:37:00PM ME: "Hello, is there something special about what type of RAM i can upgrade my computer with. I bought some DDR3 1333 2gb stick when I intall it the laptop wont boot"
11/21/2010 04:37:23PM ME: "I did a google search and I see that a lot of other people are having the same issue...."
11/21/2010 04:37:39PM ME: "is there a new BIOS i need or something>"
11/21/2010 04:37:45PM Agent (Liza_145026): "Hello Shaun."
11/21/2010 04:37:48PM Agent (Liza_145026): "I will be glad to assist you with the concern."
11/21/2010 04:37:49PM Agent (Liza_145026): "Thank you for the information."
11/21/2010 04:37:59PM Agent (Liza_145026): "You are using Inspiron Mini 10 with Windows 7 installed on it. Right?"
11/21/2010 04:39:12PM ME: "yes"
11/21/2010 04:39:18PM Agent (Liza_145026): "Thank you for the information."
11/21/2010 04:39:24PM Agent (Liza_145026): "May I know from where did you buy memory?"
11/21/2010 04:40:02PM ME: "newegg.com I even tried two differant sticks.... ADATA brand"
11/21/2010 04:40:33PM Agent (Liza_145026): "Shaun, there are compatibility issues with third party memory which can affect the motherboard as well."
11/21/2010 04:40:52PM Agent (Liza_145026): "Please do not purchase memory for Dell system from third party."
11/21/2010 04:41:23PM ME: "really.... I wish I had known that before I bought 2 systems..."
11/21/2010 04:42:00PM Agent (Liza_145026): "That's fine. You can purchase memory from Dell for Dell system."
11/21/2010 04:42:13PM ME: "Dell prices on all most ALL their upgrade items are 2 or 3 times the price I can get it for else where..."
11/21/2010 04:42:23PM Agent (Liza_145026): "You can have 2 GB on the system maximum."
11/21/2010 04:42:34PM ME: "I know"
11/21/2010 04:42:56PM Agent (Liza_145026): "As you can see the reason, Shaun third party memory create conflicts if not sooner then later on."
11/21/2010 04:43:31PM Agent (Liza_145026): "2GB memory cost $59.99. However, it is out of stock at the moment and lead time is 2-3 weeks."
11/21/2010 04:43:34PM ME: "why wasnt it disclosed when I bought the system that I could not use 3rd part parts for upgrades"
11/21/2010 04:43:58PM ME: "Yeah thats why I didnt did buy it from dell...."
11/21/2010 04:44:09PM ME: "over priced and not in stock."
11/21/2010 04:44:26PM ME: "what is the return policy on my two systems?"
11/21/2010 04:44:37PM Agent (Liza_145026): "Shaun, it is written on Dell website that Dell memory is best for Dell systems."
11/21/2010 04:44:47PM ME: "lol"
11/21/2010 04:44:50PM Agent (Liza_145026): "The system can be returned within 21 days of purchase."
11/21/2010 04:45:41PM ME: "well I am past the 21 day..."
11/21/2010 04:45:49PM Agent (Liza_145026): "Yes,"
11/21/2010 04:45:52PM ME: "I am VERY upset about this...."
11/21/2010 04:46:17PM ME: "I have NEVER bought a computer I couldnt upgrade with 3rd part parts..."
11/21/2010 04:46:19PM Agent (Liza_145026): "I sincerely apologize for all the inconvenience caused to you, Shaun. However, you get option at the time of system purchase to get the memory you want on the system."
11/21/2010 04:46:42PM Agent (Liza_145026): "It depends on the devices. Some parts can be used third party, not all."
11/21/2010 04:47:00PM Agent (Liza_145026): "I sincerely apologize for all the inconvenience caused to you, Shaun."
11/21/2010 04:47:37PM ME: "I never would NEVER have bought a system I couldnt up grade with parts from a 3rd party...."
11/21/2010 04:47:54PM Agent (Liza_145026): "It depends on the devices. Some parts can be used third party, not all."
11/21/2010 04:48:01PM ME: "I currantly have 5 dell system in the house..."
11/21/2010 04:48:11PM Agent (Liza_145026): "Memory is major component on the system."
11/21/2010 04:48:39PM ME: "So are u saying that no 3rd party RAM that will work on this laptop?"
11/21/2010 04:48:41PM Agent (Liza_145026): "However, you can definitely purchase memory later on when it will be in stock."
11/21/2010 04:48:50PM Agent (Liza_145026): "No, I did not say that."
11/21/2010 04:49:00PM Agent (Liza_145026): "Dell does not recommend using third party memory."
11/21/2010 04:49:03PM ME: "Yes I am very well aware that RAM is major component on the system."
11/21/2010 04:49:08PM Agent (Liza_145026): "You can do that on your own."
11/21/2010 04:49:24PM ME: "do what?"
11/21/2010 04:50:41PM Agent (Liza_145026): "Dell does not recommend using third party memory. If you want to install it, you may do it on your own risk. I am sorry, Dell warranty will not cover the issues caused by them. Also, if you have purchased correct memory for the system, you may contact Del"
&nbsp l solution station to seek assistance in installing the same.
11/21/2010 04:51:48PM Agent (Liza_145026): "Dell Solution Station charges nominal fee and offers support to assist you with quick and easy answers to all your questions about non-Dell branded hardware/virus & spyware related issues for a nominal fee. Dell Solution Station can be reached at 1-888-2"
&nbsp 36-3355.
11/21/2010 04:51:50PM Agent (Liza_145026): "Is there any other question I may answer?"
11/21/2010 04:52:07PM ME: "no"
11/21/2010 04:52:21PM Agent (Liza_145026): "Alright."
11/21/2010 04:52:36PM Agent (Liza_145026): "Thank you for contacting DELL Technical Support and allowing me the opportunity to assist you.
Have a great day, Shaun!"
11/21/2010 04:52:40PM ME: "wait"
11/21/2010 04:52:44PM ME: "I have question"
11/21/2010 04:52:53PM Agent (Liza_145026): "Yes."
11/21/2010 04:53:32PM ME: "what exactly is the compatibly issues u refered to about the RAM"
11/21/2010 04:54:15PM Agent (Liza_145026): "If the system stops working after installing RAM, it means that the RAM is not compatible with the system."
11/21/2010 04:54:49PM ME: "so what are the specs that must be met for compatibly?"
11/21/2010 04:56:24PM Agent (Liza_145026): "Shaun, I am sorry you can have 4 GB memory on the system."
11/21/2010 04:56:39PM Agent (Liza_145026): "http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=A4188 255&baynote_bnrank=0&baynote_irrank=1&~ck=dellSear ch"
11/21/2010 04:56:41PM Agent (Liza_145026): "Please copy the link and open in new internet explorer window."
11/21/2010 04:56:47PM Agent (Liza_145026): "You can check the details here."
11/21/2010 04:57:08PM Agent (Liza_145026): "Click on Tech specs and you may check the details of the memory required."
11/21/2010 04:57:52PM Agent (Liza_145026): "Is there any other question I may answer?"
11/21/2010 04:58:33PM ME: "yes hold on a sec while I check that... I need a moment"
11/21/2010 05:01:03PM ME: "never mind..."
11/21/2010 05:01:16PM ME: "I am just really pissed about this..."
11/21/2010 05:01:43PM ME: "Dell should have said there are compatabliity issues what I bought the system"
11/21/2010 05:01:51PM ME: "I would have never have bought it'"
11/21/2010 05:02:14PM Agent (Liza_145026): "I understand. I would suggest you to please do not install third party memory and we will be happy to assist you as there will be no compatibility issues in that case."
11/21/2010 05:02:28PM Agent (Liza_145026): "You may contact Dell solution station for any assistance."
11/21/2010 05:03:07PM ME: "I had no issue installing it... that isnt the problem"
11/21/2010 05:03:27PM ME: "what is the link to the newest bios for this systme"
11/21/2010 05:04:16PM ME: "wait and you are saying that this sysem will take 4gb of RAM?>"
11/21/2010 05:04:22PM Agent (Liza_145026): "http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R288 050&SystemID=inspiron10v_1018&servicetag=JZX0SM1&o s=W732&osl=en&deviceid=25562&devlib=0&typecnt=0&ve rcnt=1&catid=-1&impid=-1&formatcnt=0&libid=1&typeid=-1&dateid=-"
&nbsp 1&formatid=-1&source=-1&fileid=428658
11/21/2010 05:04:32PM Agent (Liza_145026): "Yes."
11/21/2010 05:05:30PM Agent (Liza_145026): "You will get transcript of this chat in your mailbox automatically once we end this session."
11/21/2010 05:05:31PM Agent (Liza_145026): "Is there any other question I may answer?"
11/21/2010 05:05:43PM ME: "I know..."
11/21/2010 05:05:55PM ME: "I have been a dell customer for over 10 years..."
11/21/2010 05:06:16PM ME: "what is the link to the 4gb of memory that will work in this system?"
11/21/2010 05:06:30PM Agent (Liza_145026): "2 sticks of 2Gb will work."
11/21/2010 05:07:00PM ME: "there isnt two slots in the system... \"
11/21/2010 05:07:40PM ME: "there is only 1 slot....."
11/21/2010 05:09:11PM ME: "now I am REALLY confused..... are we even talking about the same laptop?"
11/21/2010 05:10:11PM Agent (Liza_145026): "Shaun, I am sorry for the confusion. There is some issue on the website as of now which is showing incorrect information."
11/21/2010 05:10:24PM Agent (Liza_145026): "There is one slot only that supports 2GB max."
11/21/2010 05:10:49PM ME: "yeah thats what I understand to be correct...."
11/21/2010 05:12:08PM Agent (Liza_145026): "Right."
11/21/2010 05:12:11PM Agent (Liza_145026): "I am sorry."
11/21/2010 05:12:20PM Agent (Liza_145026): "Rest of the information is correct."
11/21/2010 05:12:29PM ME: "are you sure?"
11/21/2010 05:12:36PM Agent (Liza_145026): "Yes."
11/21/2010 05:12:59PM Agent (Liza_145026): "Is there any other question I may answer?"
11/21/2010 05:13:49PM ME: "Yeah tell me one readson why I should continure to buy prodcts when something as simple as RAM from a 3rd party wont work...."
11/21/2010 05:14:11PM ME: "I am VERY mad at dell at this point!!!!!!!!!!!!!!!!!!"
11/21/2010 05:14:35PM Agent (Liza_145026): "Shaun, I am sorry. However, I have provided all the options at this point of time."
11/21/2010 05:14:50PM Agent (Liza_145026): "We cannot take guarantee of third party products."
11/21/2010 05:14:57PM Agent (Liza_145026): "No company can do that."
11/21/2010 05:15:14PM Agent (Liza_145026): "I understand you are upset, however that is best information I could provide."
11/21/2010 05:15:16PM ME: "no but if the memory meets the specs dell gives me it should work/....."
11/21/2010 05:15:23PM Agent (Liza_145026): "You may try BIOS update."
11/21/2010 05:15:40PM Agent (Liza_145026): "As I mentioned above, we cannot take guarantee of third party products."
11/21/2010 05:15:51PM Agent (Liza_145026): "We can only make sure that Dell product work fine."
11/21/2010 05:16:00PM ME: "I dont expect dell to 'guarantee' any thing i buy from a 3rd party...."
11/21/2010 05:16:09PM ME: "what ever.... we are done"
11/21/2010 05:16:10PM Agent (Liza_145026): "Thank you."
11/21/2010 05:16:11PM ME: "thanks"
11/21/2010 05:16:14PM Agent (Liza_145026): "Alright."
11/21/2010 05:16:17PM Agent (Liza_145026): "You are most welcome."
11/21/2010 05:16:19PM Agent (Liza_145026): "I do appreciate your understanding on this issue with me."
11/21/2010 05:16:22PM Agent (Liza_145026): "Thank you for contacting DELL Technical Support and allowing me the opportunity to assist you.
Have a great day!"
11/21/2010 05:16:55PM Session Ended

[romah]

Did you just go thru the steps identifying what memory to use on Crucial's website. This is what comes up for me. I guess if this is right I'll order it. I have received three modules from Dell that don't work. They even sent a service tech out here to replace the motherboard.

2GB, 204-pin SODIMM, DDR3 PC3-8500 memory module
CT1532829



DDR3 204-pin SODIMM: Approximately 2.66 in. by 1.18 in. (66 mm by 30 mm)

• Chipset: Intel NM10
• Drive Form Factor: 2.5"
• Drive Interface: SATA
• Maximum Memory: 2048MB
• Slots: 1 (1 bank of 1)
• Standard Memory: 1024MB removable
• USB Support: 2.x Compliant

Thanks for any input

[yerayenrique]

Originally Posted by romah

Did you just go thru the steps identifying what memory to use on Crucial's website. This is what comes up for me. I guess if this is right I'll order it. I have received three modules from Dell that don't work. They even sent a service tech out here to replace the motherboard.

2GB, 204-pin SODIMM, DDR3 PC3-8500 memory module
CT1532829



DDR3 204-pin SODIMM: Approximately 2.66 in. by 1.18 in. (66 mm by 30 mm)

• Chipset: Intel NM10
• Drive Form Factor: 2.5"
• Drive Interface: SATA
• Maximum Memory: 2048MB
• Slots: 1 (1 bank of 1)
• Standard Memory: 1024MB removable
• USB Support: 2.x Compliant

Thanks for any input

Yea, I understand. I tried two different "supposed to work" modules (had to drive some 50KMS each time to get them) and didn't work.

I contacted Dell and they weren't any help. So I just followed the steps at Crucial's WEB. Give it a try, it worked for me. In the worst of situations, you can get a refund if it doesn't work as they're "guarranteed" to work on the PC model you choose.

.

[romah]

Well, lastest in my story is... the crucial memory did not work either. it appeared to work and then computer started shutting off intermittently. Spent 2 hrs on phone with dell and he had me put the old memory in and the computer appears to work fine so far. Also interestingly enough the manager informed me that Dell does not currently offer a compatible memory upgrade for the 1018. So after they sent me 3 that didn't work I finally get someone sho says they don't offer one. So has anybody been successful in the upgrade? If so what did you use? Did it really improve the speed?

[phat32]

Howdy folks. I'm reading through all the posts and unfortunately have the same problem with the black screen. I bought the Crucial memory (which seems to have fixed most everyone else's issue) but so far no luck. Having worked on PC's for a while, when a system doesn't boot up even to through the POST process, it could be a number of other things besides just the RAM. I'm curious if anyone has ever resolved this by something other than just changing the RAM? Would the same thing happen if one of ribbon cables wasn't reconnected properly? If that were the case then the problem could have been unknowingly corrected when the original RAM or a new, different RAM chip was installed. I found that my keyboard cable clip had come loose after my first attempt. I fixed that but it didn't change or fix the problem of a black screen at power on. I'm going to keep checking that everything is seated properly but thought I'd post the question here in case someone has resolved the problem some other way. Thanks.

---------- Post added at 03:11 AM ---------- Previous post was at 02:15 AM ----------

Quick update - I went back and reseated the RAM as well as the cables and it powered up fine when I tried again. I noticed again that the keyboard ribbon cable didn't seem to connect as well as it needed to. Using my plastic scribe tool, I pushed the ribbon cable clip from the middle instead of back and forth on either end of the clip. Once it looked like it was seated properly I moved on with the reassembly. I can't guarantee that fixing the ribbon cable fixed the overall problem but I figured I'd share in case someone else comes across this problem. Thanks

[adkz]

Hi guys,

I recently bought a dell mini 1018 for my gf which arrive a few days before Christmas.

Anyway I been reading a lot and so far have not seen any other ram then one from Crucial. Would like to know if anyone here successfully used another brand then Crucial to upgrade the lappy?

I don't know why does the setup guide book says it support up to 2gb with PC3-10600 (DDR3 1333 MHz) SODIMM but from what I see, everyone here have wasted some money buying a ram that would not work on this lappy.

Would like to know as I am not sure how long it would take for my order to reach East Malaysia not to mention warranty issue and custom tax or worst being damage as how my lappy arrive with a cracked lcd.

This topic not stick?

[rrfranczak3]

its not gonna run any faster than 667mhz....no matter what you buy...keep that in mind....

PS. Welcome to the forum....