O.K. just when I thought I'd sit down and shut up about my Dell experience a request for a customer satisfaction survey comes floating into my e-mail in-box. This survey was generated by my calls and e-mails asking for and explanation and assistance. It references my recent contact by order number. The survey engine wants to know if the issue has been resolved to my satisfaction? This is cold even for a computer generated SPAM e-mail don't you think?
I have to wonder if I'll get another survey as all the dots I filled in were pretty much skewed to the "not happy" buttons. If a non-script reading human being, with actual authority to lessen the delay, calls I will be pleasantly surprised.
Dell really needs to look at this entire process of customer service. My impression is that my e-mails and telephone calls are a waste of time and energy towards any actual resolution. The "yes we have no bananas" by most of the Dell reps. are not very helpful.
Dell's assurances that their production and delivery system are "first in, first out" doesn't seem true given the reports all over the WWW. The fact that so many people have customer service issues should be a concern for Dell. I do have to single out for commendation my sales rep. for at least he looked into the system and gave me a parts problem detail that sound like a quality control gloss paint job from a supplier.
Well good luck everyone who is waiting. I'm still hanging in there with my order. I don't think the "squeaky wheels" are going to assist us. But I suppose we can console each other as we await for what should have been a home run for Dell in the netbook world.