I wouldn't say I have anyone necessarily beat, but my level of frustration is up there.... I order my white,16G, WinXp, BT
and 1.3MP camera equipped mini on 9/4 at 11:00am (day they showed up on US Website). In 9/23 I received my mini however DHL had done something in shipping to damage it and the screen got cracked. I immediately called Dell and they gave me an order # for a new one and it had an EDD of 10/1.
Well, it is now 10/8 and my EDD still shows 10/1. I have called Dell 5 times and each time all I get is the crew in Dubi telling me they can only see what I can see on the website and the demand has been larger than was expected. Now I can understand having to wait a week, or maybe two for an inital order, but what kind of company doesn't keep spares around for events like this. I am sitting here with a $500 paper weight waiting on a replacement and no one can tell me when to expect a new one. Understanding the problem wouldn't exist w/o DHL, I still blame Dell on taking the cheap route in packing materials... a device like this should have been double boxed at least, which would have prevented my situation.
The last CS rep I spoke to on 10/6 told me they would update the status of my machine with a new EDD as soon as they had one.... it hasn't been. I have given myself and arbitrary date of 10/23 and if I don't have something in my hands by then will request a full refund and order something else. To top things off, the Ext. DVD-RW I ordered with the original order on 9/4 finally arrived yestarday.... wish I knew what so so special about this thing that it took over a month for them to ship a USB DVD drive????
Has anyone else ordered one on or about 9/23 that has or hasn't gotten theirs? I am curious as to what priority they have placed on mine being I ordered a working mini on 9/4 and still do not have one a month later.
UPDATE: I just called Dell again for kickes, and like they did on Monday told me to wait 24hrs and they would have updated information. So basically I am being told each time I call to wait 24hours and they will have updated information for me, which they do not...... I'll wait and call again tomorrow, but I maybe cancelling my order long before my stated time above. Why can't someone man up and just say, we have a problem and there will be a 3,7,10 or even a 30 day delay?