Originally Posted by mostlyharmless22
Question: Has anyone who had to reorder due to the Acrobat issue had the new order move from building to boxing or anything else?
It seems like the orders that didn't get cancelled spent about 4 days in building and 4 in boxing before shipping. I'm just trying to determine whether we are actually getting "expedited" treatment or not. I doubt it. If we were, I would have expected mine to move from building to boxing yesterday and it hasn't. I'm beginning to lose hope that this is every going to be resolved. :cry:
nope.... here's my timeline:
9/12 placed order online for two fully loaded mini's
9/24 called to see why the order was in 'build' forever
9/25 received callback that I had an 'illegal configuration' and order had to be cancelled.
9/26 order cancelled and re-entered by sales with same discounts I had before
9/30 2nd order cancelled without warning, I'm told sales person didn't enter order correctly
10/6 2nd order still in 'build' stage. order was supposed to be 'expedited', which in dell speak means nothing.
I'm still waiting.... ESD is like 10/22 or 10/24, I forget. I think dell screwed up bigtime on these.