[Hamiltong]

Originally Posted by MikeMulligan

Can anyone here that has received their antenna from Dell, PLEASE give me the part number?

I'm from Canada, and it's been like a month since I've started bugging them about this, and every week I get a call from my Dell customer service person just to tell me they haven't found anything yet. I don't even know what that means. Then one day, an ATI TV Wonder shows up at my office. Which is nice, but not what I wanted (and no, the antenna cannot be used on the mini10). They can't even seem to find the part number, or god forbid, call their counterparts in the states to ask what the deal is since you guys seem to be getting some satisfaction.

As a fellow Canadian in the same boat.. Dell recently decided to resolve the issue by sending me an entirely new kit (Dell Mini10, upgrades and all). They indicated that all new orders have the external antenna SKU'ed properly. They couldn't simply send the part. So I have to return the old netbook. I anticipate in a week or two to receive my fresh Mini10 hopefully with external antenna. -gh

[MikeMulligan]

Originally Posted by Hamiltong

As a fellow Canadian in the same boat.. Dell recently decided to resolve the issue by sending me an entirely new kit (Dell Mini10, upgrades and all). They indicated that all new orders have the external antenna SKU'ed properly. They couldn't simply send the part. So I have to return the old netbook. I anticipate in a week or two to receive my fresh Mini10 hopefully with external antenna. -gh

That is completely ridiculous. I'm beside myself in amazement over the spectacular level of incompetence with customer support at Dell, not to mention that it astounds me how much money they're willing to spend doing things the complete ass-backwards way. Here are their two options:

1) Issue an update to customer support indicating the part number, and that any customers that were shipped a mini10 should be sent the antenna. Don't even wait for them to call. Just send it. Happy customers + cheap part + no wasted support time.

2) Issue absolutely no guidance whatsoever to customer support. Make sure that Canadian support has a different story than US support, for extra customer confusion. When a customer calls, assign a representative. Have those representatives individually address the issue one at a time, with no common solution, costing hours upon hours of staff time and effort. Have them call back twice a week, just to tell the customer that they haven't figured anything out yet, even though their counterparts in the US have it all settled already, but they can't contact anyone there (what??). Then send something - anything - the wrong part, whatever, anything that says "tv tuner" on it. Pay for shipping. Pay for restocking. Then when the customer calls back say "oops" and keep looking. Eventually, three months after the original order and call, send an ENTIRELY new laptop, wasting packaging, materials, shipping. Get the old one sent back, wasting packaging, shipping again, time for restocking, cost for now having to resell it as a refurb, your customers' time having to backup/migrate their data (likely with techsupports' time to help). Oh, and also, waste more shipping, packaging, restocking to have the original wrong part sent back as well.

WHY???!!! It's like they're going really far out of their way to be completely wasteful and incompetent. Actually, it's not like they're doing it - that's what they're doing.

</rant>

And I still don't have even a part number!

[Conman]

is there a website that can show me if i would get channels in my area?

[Fox Mulder]

Originally Posted by Conman

is there a website that can show me if i would get channels in my area?

The Digital TV Transition: Reception Maps