[jgr789]

I bought the extended battery from your shop in Oswego and used it for awhile with no problem. I haven't used my Mini in months so of course the battery ran out but now it won't charge at all. I've had it plugged in overnight but nothing. What can I do to fix the battery? Thanks in advance for your help.
Update: I charged the original Dell battery to 98% and it works fine. I also tried taking the extended battery off and putting it back on while it was plugged in (as was suggested i9n another post)but that didn't work either. The battery meter says 0%(charging)and has since yesterday.

Seriously? No response from anyone???

6/4/11 Update Battery meter showed X through it. Took battery off then put back on while plugged into AC. Result was error message and flashing lights "Battery not identified. Press F1 to continue." Following instruction did nothing. Had to remove battery completely and plug into AC in order to get Mini to come on.

Guess I was suckered into wasting $50 for the extended Battery.

[MDD Danielle]

Originally Posted by jgr789

I bought the extended battery from your shop in Oswego and used it for awhile with no problem. I haven't used my Mini in months so of course the battery ran out but now it won't charge at all. I've had it plugged in overnight but nothing. What can I do to fix the battery? Thanks in advance for your help.
Update: I charged the original Dell battery to 98% and it works fine. I also tried taking the extended battery off and putting it back on while it was plugged in (as was suggested i9n another post)but that didn't work either. The battery meter says 0%(charging)and has since yesterday.

Seriously? No response from anyone???

6/4/11 Update Battery meter showed X through it. Took battery off then put back on while plugged into AC. Result was error message and flashing lights "Battery not identified. Press F1 to continue." Following instruction did nothing. Had to remove battery completely and plug into AC in order to get Mini to come on.

Guess I was suckered into wasting $50 for the extended Battery.

If you would like to PM me your order information I would be happy to look further into this for you.

[psavas]

Danielle,

I've also had the same problem with my extended battery.

pete

[My Digital Discount]

Pete,
We are happy to assist. Can you give me an order number so that I can set you up with an RMA? We are happy to replace the battery. You can also reach me at orders@mydigitaldiscount.com if you perter. We look forward to getting this taken care of for you.

-Danielle MDD

[psavas]

Danielle,

I found the order by checking my order historoy on your site; it was order ID: 28393, from Sept. 21, 2009.

Thanks,
pete

[My Digital Discount]

Thanks Pete. I am still having trouble locating that order. Can you give me the email address that would be attached to that order? Look forward to getting you taken care of.

-Danielle MDD

[psavas]

Danielle,

It was psavas @ comcast-dot-net. I am able to see both the order for the Battery and the order for the SSD drive (Order Id 29446) when I look in my orders history.

Also, I received an email back from Doug today regarding my SSD drive, which read "Please set Pete up with an RMA." I believe he CC'ed you on that message.

Thank you again for all your help,
pete

[My Digital Discount]

Pete,

If there are any other concerns please reach me at orders@mydigitaldiscount.com, you should be all set.

-Danielle MDD