[bobbiac]

Ok. So MDD is not exactly on my good side right now. In fact, far from it. About Nov 2, I ordered a "RunCore 32GB Pro IV 50mm T-Style PCI-e PATA Solid State Drive SSD." I was happy as I had some extra cash to spend on my mini (Inspiron 910) I had gotten for my birthday some time ago.

I was Back-ordered, but i figured "ok it shouldn't be long a week or 2 at most." Three weeks later, i email MDD asking what the status was of my order. "Oh its back ordered." Well, yes that is what the site had said for quite a while. I was expecting that they would be at least shipping out to the customers that had orders.

Then a few days ago I had enough. I asked a sales rep (Coleen?) to change my order to a normal ssd from the same manufacturer. Runcore was, after all, highly recommended by this forum.

Today I received my ssd, imaged it, and proceeded to install it. It didn't fit. "Well that is odd." I looked at the model #. then i looked at the invoice they emailed me. "Oh f!@#."

I have had it, to say the least.

[moehacks]

Hey, sorry to hear about your recent troubles with MDD. But, I have to say, this is the total opposite of my experiences with them. I have ordered 4 drives from them in the past few months, and every transaction was flawless. I'm about to order a 5th one tonight. I hope it all works out for you. I just wanted everyone to know that your experience may not be typical of their total service. And, I certainly hope you get your situation straightened out because the product is fabulous.

By the way, I am in no way affiliated with MDD other than being a happy customer. Until I decided to start "upgrading" my minis, I had never even heard of them. Good luck!

[MDD Danielle]

Originally Posted by bobbiac

Ok. So MDD is not exactly on my good side right now. In fact, far from it. About Nov 2, I ordered a "RunCore 32GB Pro IV 50mm T-Style PCI-e PATA Solid State Drive SSD." I was happy as I had some extra cash to spend on my mini (Inspiron 910) I had gotten for my birthday some time ago.

I was Back-ordered, but i figured "ok it shouldn't be long a week or 2 at most." Three weeks later, i email MDD asking what the status was of my order. "Oh its back ordered." Well, yes that is what the site had said for quite a while. I was expecting that they would be at least shipping out to the customers that had orders.

Then a few days ago I had enough. I asked a sales rep (Coleen?) to change my order to a normal ssd from the same manufacturer. Runcore was, after all, highly recommended by this forum.

Today I received my ssd, imaged it, and proceeded to install it. It didn't fit. "Well that is odd." I looked at the model #. then i looked at the invoice they emailed me. "Oh f!@#."

I have had it, to say the least.

We can certainly work with you to get this issue resolved. If anyone has any questions regarding their individual order please feel free to PM me and I will help you to the best of my abilities.

[nonama]

Sorry to hear that bobbiac...and I know how u feel..Mine I had to wait for about 3 weeks due to back orders and when it arrived I did manage to install OS and works fine for the first few hours and then it died on me...not even a day it died. Return the Runcore Pro IV 32Gb on the 3rd November and still waiting for the replacement.. The worst part is since I am in Malaysia I had to courier back to MDD and it cost me a whopping USD50 just to return the defect product and still waiting for a replacement ...Since I had to to pay for the return I requested to be upgraded to 64GB..its already a month all I got was an email from MDD saying they are sorting out the back orders..I dont know how long do to wait..I am trying to be patient

[MDD Danielle]

Originally Posted by nonama

Sorry to hear that bobbiac...and I know how u feel..Mine I had to wait for about 3 weeks due to back orders and when it arrived I did manage to install OS and works fine for the first few hours and then it died on me...not even a day it died. Return the Runcore Pro IV 32Gb on the 3rd November and still waiting for the replacement.. The worst part is since I am in Malaysia I had to courier back to MDD and it cost me a whopping USD50 just to return the defect product and still waiting for a replacement ...Since I had to to pay for the return I requested to be upgraded to 64GB..its already a month all I got was an email from MDD saying they are sorting out the back orders..I dont know how long do to wait..I am trying to be patient

I can update you on your RMA, please feel free to PM me with any questions.

[bobbiac]

MDD Coleen has been very nice and is working with me on a solution. Hope this works =)