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BigJim BigJim is offline
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Default Returning mini for service - Does Dell care if it runs OS X? - 12-22-2009, 09:30 AM

I bought a Dell mini 10v that suddenly stopped booting about 12 hours in. I can return it for warranty service, but I wonder if Dell will get upset that it has OS X on the hard disk. The thing is just totally dead, won't even POST to BIOS screen, so I can't easily un-install OS X or put XP back. Do you know anyone this has happened to and if Dell cares or not?


Vostro A90, A04 Bios, 2GB RAM, 16GB STEC SSD, 1.3MP Webcam, Bluetooth, no WWAN
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snkhan snkhan is offline
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Default 12-22-2009, 09:59 AM

Did you by any chance flash your BIOS to get to A04? Did the Dell ever work after you installed OSX?


Dell Mini 10v | A06 | 10.6.2 | NBI 0.8.3 RC5
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erillanos erillanos is offline
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Default 12-22-2009, 10:56 AM

I returned my dell for repairs with OSX and did
not have any issues. But mine with a broken palm rest and
yours is the system so they might but do not think so.


Vostro A90 2GB RAM/16 GB SSD/16GB SDHC/0.3 Web Cam/Bluetooh/10.6.2/NBI 0.8.3/8-Cell battery
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kylemorley kylemorley is offline
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Default 12-22-2009, 03:12 PM

I think we have all been waiting for someone like you to come along, to be our guinea pig is this regard. Let us know what happens!

If the thing I would try to get a new one out of them - it's not reasonable that they make you wait for it to be repaired when you have never gotten any use out of it. If you are play your cards right, you may be able to get them to do a pickup when the replacement is delivered, thus avoiding any problems whatsoever.

Remember when you call them to act properly indignant, to use the phrase "implied warrantee of marchandisability" a few times, and stress that the thing only worked for a few minutes and you never got any actual use out of it. This is important because legally you have the right when you buy something to get something that works, and if you have never been able to use it, your rights are different than if it worked a while.
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roujinz roujinz is offline
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Unhappy 12-22-2009, 11:34 PM

Hmmm... That is a tricky question!

My company has a Dell rep that we make all of our purchases through.
When I purchased my Mini9 I had asked him if changing the OS was an issue if I ran across any problems and he said that it very well maybe an issue since they only supported WinXP being installed on the system when I had purchased it and if I did want any sort of support for the system that I would have to reinstall WinXP.

Have you tried removing the drive to see if it boots? Just a thought.

In the past, when requesting warranty repair on a Dell system, I have been told to remove the drive as the replacement system would be identical and that I would be able to just reinstall the drive in the new system when it arrived.

My suggestion would be to call their tech support (but don't tell them about OSX) and go through the motions of troubleshooting the system. And ask the the tech if you could keep the drive since it contains personal information (pics, docs, etc.) - they very well may just say to remove the drive before sending it in for replacement.


Good luck!
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05GT 05GT is offline
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Default 12-22-2009, 11:57 PM

I think you're gonna be screwed! They'll send it back to you broken and charge you for the shipping
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Felixz Felixz is offline
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Default 12-23-2009, 01:45 AM

well yeah, for them to do other wise would be to indorse copy right infringement. OSX that's got to break you're user agreement with Dell, that's the legal view.

if you don't get post then a hardware failure, hmmm maybe they might fix that but they don't have to, same for BIOS.

hurts to be a pioneer some times huh.

stay safe with XP i'd rather die or my machine die..
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BigJim BigJim is offline
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Default 12-23-2009, 06:10 AM

Hurts to live a negative fear-based life huh ;-)

The 10v ran XP happily for 2 hours, then it ran OS X 10.6.2 happily for 10 hours, then it died. I didn't upgrade or downgrade its A05 BIOS (the A04 was on my other Vostro a90, which runs OS X happily all day long, I'm a happy pioneer). Tried booting off a USB stick but, no matter what it doesn't even POST. The LED comes on, and that's all she wrote.

I found this thread Concerned About Returning to Dell where the one reply says "People have previously reported that Dell service has serviced hardware problems regardless of the OS and if you're putting the stock SSD back in, that's not even an issue. The last step is to look inside yourself and ask "Did I do anything to f up this computer's hardware? Do I have any illegal pornography on my original HD?" If the answer is no to both questions, then you should be fine."

My guess is Dell may put up a front, but at the end of the day, their goal is to move boxes and keep their customers happy. Its not worth their technician's time to play cop for Apple or Microsoft. Anyway I'll let you know what happens. I like the idea of hanging onto the hard disk. Though I know its hard to change the memory on the 10v, maybe the hard disk too?


Vostro A90, A04 Bios, 2GB RAM, 16GB STEC SSD, 1.3MP Webcam, Bluetooth, no WWAN
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kylemorley kylemorley is offline
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Default 12-24-2009, 02:28 AM

Tell you what. If they confiscate your Mini when you send it back, or otherwise punish you for running OSX, I'll pledge a $10 contribution towards your next one. If 20 or so others here will step up and join me in this, that ought to take the sting out of whatever happens.

It's worth that to me to find out what happens ;-)

Oh, I keep thinking how much fun it would be to send a really tarted-up hackintosh in for warrantee service - with the wrist rest painted black, an Apple logo inset on the cover, MINI MAC below the screen, and the command keys decaled, the works!
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EldRick EldRick is offline
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Default 12-24-2009, 05:01 AM

I just sent one in for a dead trackpad (which may have died due to abuse when I installed 2GB memory).

I replaced the original XP drive, but sent it in with 2GB still installed, with a sticky note pointing this out.

I doubt they will have issues fixing the trackpad (diagnostics shows no trackpad), or potentially the motherboard (for the connector) and I'm hoping they transfer the memory if necessary. We'll see...

I agree with the poster that said the bench techs don't have time to play police - their only interest is in fixing it and getting it back out the door, and at Dell's level, replacement parts aren't expensive enough to bother arguing about if they make a happy customer...

But that's all theory - we'll see...
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