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Join Date: May 2009
09-25-2009, 11:09 PM
Thanks for that. Update from this end: I thought I'd try to install Ubuntu just to establish whether the problem was with the SSD or with the OSX USB disk image I'd created. I got through the initial part of the Ubuntu installation, but when it came to creating the partition and actually writing on the Mini SSD, I got this message:
"Input/output error during read on dev/sda"
Does that sound like game over for my 64GB STEC-SSD? I suppose it's possible that I might have created a faulty Ubuntu disk image, (like the maybe-faulty OSX one) but is that likely? What's throwing me a bit is that Ubuntu also seems to have recognized the SSD, it gives a file size of 61 GB or so when it asks me about the partition. I had thought from another thread that SSD failures usually meant that you got a reading of 0GB or something else weird-sounding. But does it sound as if my SSD is toast?
One last thing: has anyone out there had a hardware problem with a Mini in a different country from where it was purchased? Do Dell offer worldwide support for hardware problems? (I know that Apple do, but this is my first Dell.) I bought the Mini via the Dell Outlet Store in the UK in May 09, but now I'm (happily) stuck in California until June 2010 - no plans to go back to the UK before then.
Join Date: May 2009
Rip ssd - 09-26-2009, 03:17 AM
Thanks for the suggestions. I tried running Diagnostics but I just get a flashing cursor at the top of the screen.
I called Dell US to ask if they could help. I was told pretty brusquely that they don't offer warranty support outside the country of purchase on the Mini 9, unless you buy an international warranty to begin with.
Maybe you guys already knew this, but I'd just send out a warning to anyone who's bought a Mini that you could find yourself in trouble if you need a parts replacement overseas. I don't know how much the international warranty costs, or how you get it, but it might be a good investment. I've only owned Apple before, and I've bought in the US/Canada/UK and been able to get service (including motherboard replacement, optical drive replacement, etc.) in other countries no questions asked. Dell's basic warranty isn't as forgiving.
I think my only option now is to call UK technical support and try to arrange to have the part replaced via a UK address, though that will be slow as hell if they need the faulty SSD sent to them before they issue a replacement part. Should have gone with the tiny Dell SSD and invested in a RunCore instead!
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