I ordered a scratch & dent mini 9 from the outlet about a week ago 1 gb ram, 8gb hard drive, 1.3 cam, etc etc. I opened it up and there was a crapload of scratches and dings on the top faceplate, I was expecting some but it look like someone had decided to throw it around a room and run some sand paper over it before sending it back. On top of that the bezel around the screen was not even snapped in! I had to snap the bezel back in. Anyways contacted customer service shortly afterwards , got contact back and forth real quick and I'm expecting a replacement tomorrow. Looks like they upgraded me up to a 2 GB ram 32 GB model for the replacement, score! Nothing but good with that lol. Funny thing is on dells website under the order it says that it costs something like $5300!! had a good laugh over that one, just thought id share my experience.