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-   -   My Dell Downloads Stuck at "Examining my computer please wait" (Fixed) (http://www.mydellmini.com/forum/general-discussion/26784-my-dell-downloads-stuck-examining-my-computer-please-wait-fixed.html)

Gaddget 06-30-2011 03:05 AM

My Dell Downloads Stuck at "Examining my computer please wait" (Fixed)
 
What worked for me.

I had a New Dell Duo. Formatted and reloaded. My Dell Downloads just hung at "Examining my computer please wait"

Hours of TS later (Much on the phone with Dell (No Help). They even wanted to charge me $150 for premium support.

I found that the Service Tag number was not displaying in BIOS.
There was an option to enter it.
After I did that, I retried Dell Downloads and it worked.

This probably happened after I flashed the new BIOS on the New PC.

Alex575 07-08-2011 07:56 PM

Thanks for posting this tip! I was having the same trouble with my Duo and I followed your advice and it worked beautifully! :D


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