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Join Date: Jul 2009
03-12-2011, 03:40 PM
This thread reminds me of the sitcom Outsourced.
I tend to use the chat option for support as well. Not only is there less of a language barrier problem, you also get an automated email with a transcript of the session when done, so it's easier to follow-up on later if there are still issues.
Join Date: May 2011
05-15-2011, 08:02 PM
Join Date: May 2009
Location: Baton Rouge, Louisiana
05-15-2011, 10:02 PM
I work for a very large food service company and I know the problems dealing with tech reps that do not speak the same language as most of its customers. Almost all of our units use Dell equipment and the service we receive is very poor in the last few years.
As the dollar crunch goes on do not expect things to get much better. We have learned to rely on our local reps and avoid the Indian connection. I have nothing against them; its just a problem. fdalbor
Compaq R4000 laptop AMD 64
Compaq SR2034NX AMD 64
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