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riscky riscky is offline
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Location: The Great State of Michigan
Default Dell service - 12-16-2008, 10:27 PM

Well I loved my mini, from what I could use of it. But I finally got fed up with dell supported and "voted" with my dollars and returned my mini. Ironically, the act of returning cut thru all the red tape holding back tech support from resolving my issue... Since I had a refurbished mini the service tag wasn't in my name when the system shipped. The return agent offered to update that data as we spoke... something I was trying to get dell to do the previous 5 days. If they would have done this yesterday I would have been happy but I just became fed up with the running around.

So if anyone else runs into this problem, just ask to return your mini. I may try again in a few months.


Follow my Mini9 journeys on twitter at twitter.com/riscky
Partition Map Scheme: GUID Partition Table
BIOS: A03
Mini Status: Non-functional; waiting on Dell Service
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tattobilla tattobilla is offline
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Default Re: Dell service - 12-25-2008, 06:33 PM

welcome to dell hell.
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scott1981 scott1981 is offline
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Default Re: Dell service - 12-25-2008, 08:27 PM

It is no secret Dells service sucks
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BryanSD BryanSD is offline
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Default Re: Dell service - 12-27-2008, 06:35 PM

I personally have never had a problem with Dell (at least on the hardware side of things). I've found their live chat to be more helpful than via phone. I've never called them for software support so I don't know how they would deal with an OS or driver issue.

-Bryan


Dell Mini 12:Black:Ubuntu Linux:80GB PATA HD
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holmes4 holmes4 is offline
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Default Re: Dell service - 12-27-2008, 08:55 PM

My own experience with Dell service has also been good. They've also done well by my son and mother.


Steve
Mini 9|2GB RAM|64GB RunCore|Intel 5300|Windows 10
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HeavyJ HeavyJ is offline
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Default Re: Dell service - 12-28-2008, 07:26 AM

Mine has been good I have one semi defective button on the scratch and dent mini and i chatted and are sending me a new palmrest they wanted me to send it in, but i told them no, i will do it and they said ok and its on its way
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sacornel sacornel is offline
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Default Re: Dell service - 12-28-2008, 04:47 PM

Did you get hit with a restocking fee? I want to return mine and buy one that has the AT&T card built in.
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