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rrfranczak3 rrfranczak3 is offline
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Cool Worse than Dell support - 12-07-2009, 11:36 PM

didnt think anyone could be worse but AVermedia is..Dell sent me a USB TV tuner...which doesnt work either...cant get to these people for support, their online support is Offline.....try to call, after waiting on hold for 15 minutes, they finally put you thru to a voice mail to leave a message to wait for a call back...which hasnt happened for 4 hours SO FAR....dont ever buy anything from these people......glad I didnt pay for the TV tuner or I would be REALLY pi**sed off.......


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frasierman frasierman is offline
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Default 12-08-2009, 12:29 AM

Yikes! Thanks for lettin us know!


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Aerax Aerax is offline
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Default 12-14-2009, 09:04 AM

Quote:
Originally Posted by rrfranczak3 View Post
didnt think anyone could be worse but AVermedia is..Dell sent me a USB TV tuner...which doesnt work either...cant get to these people for support, their online support is Offline.....try to call, after waiting on hold for 15 minutes, they finally put you thru to a voice mail to leave a message to wait for a call back...which hasnt happened for 4 hours SO FAR....dont ever buy anything from these people......glad I didnt pay for the TV tuner or I would be REALLY pi**sed off.......
If you PM me your service tag, I can look into it for you, as far as what tuner you'd need inorder for it to work on whatever system it is you're trying it on.

When it comes to customer care, or even sales.. (particularly on the consumer side), I can't say the support is great.. but for business... I'd say we're the best ProSupport rules


Dell ProSupport Technician 2004-Present
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Starmanager Starmanager is offline
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Default 12-14-2009, 05:41 PM

did you got a tuner for build inside your laptop? May you have to update your bios for let him work properly.

Best regards

Starmanager
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