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Join Date: May 2009
08-18-2009, 01:26 PM
Join Date: Sep 2009
09-08-2009, 01:33 PM
I'm not sure of the phone number, but call Dell and ask to talk to "Dell Spare Parts" they are the people to talk to if you just want to buy some random piece of your computer..
The Touchpad on almost every dell laptop is part of the palmrest, so you have to refer to it as the palmrest or they seem to never know what you are talking about..
I have mixed feelings about Dell support, but that aside, I hope the above info helps solve your problem
Join Date: May 2009
Location: Baton Rouge, Louisiana
09-14-2009, 07:35 PM
I will buy another netbook sometime in the not too distant future. This site will determine if its a Dell or not. fdalbor
Compaq R4000 laptop AMD 64
Compaq SR2034NX AMD 64
Join Date: Aug 2009
09-14-2009, 09:30 PM
I don't exactly hate Dell's customer service, but I did have an "experience" with them if you'd like to put it that way.
So, long story short, my young nephew thought soda would be a great addition to my keyboard. After a week or two of intense cleaning, this nasty crap just wasn't going to come out. So I decided it would be time to cough up some cash to fix whatever and move on.
I call Dell, we do the usual dance of express codes and unit numbers and whatever. They want to diagnose my computer for any serious sticky keys (even though I could physically feel the keys being sticky and making multiple unwanted character entries), but I just let them know that I "accidentally" removed the recovery partition (whenever any company sends you a new laptop, they send you so much crap, I figured I wanted it it all back, sooo...) and reassured them that yes, the keys on the keyboard were indeed dirty.
Well the warranty wouldn't hold up because this situation was my own fault. Fine. I would need to purchase the new keyboard. How much was it? Oh we'll tell you with your quote, in an email. Just keep our info and order when you are ready!
Got the email. Oh. My. God. They wanted $100 for a new keyboard, $25 for shipping + handling info (going from me to them and back to me from them), $50 or $75 (can't remember) for labor and services. So this was going to cost a pretty big ass penny.
I figured fine, whatever, this is what I get for letting kids around my netbook, dammit... Well, I decided for kicks and giggles before sending in an order that I would check eBay for Mini 10 keyboards.
$20. Twenty, freaking, dollars, for a BRAND NEW UNUSED OEM Mini 10 keyboard. That blew my mind - no way! OK, so I'm on to something here. Let me do a few Google searches...
Wow, taking out the keyboard seems kinda easy. Just got to be really careful. Maybe...
So yes, I did save myself a great deal of money. Good Lord, Dell. Wow.
Join Date: Dec 2008
Location: Fort Worth, TX
Tech support desperately need training.... - 11-13-2009, 08:39 PM
I just rec'd a 10v from home outlet that should have had a Dell 5530 3G card installed. But guess what, no 5530 card. Luckily the PCI connector and antenna leads are there, so I called Dell Tech support. As usual, India answered. The so called tech had no clue about Dell's WWAN systems. After a 43 min. argument with him repeatedly trying to convince me the sim card did not come with the laptop, (even though one did with my mini 9) I finally hope I got him to send me a 5530 card. At least I hope that's what I get when it arrives as he wouldn't confirm the part number!
I used to work for a major corp. that had so many complaints about their India call centers, they finally moved them back to N. America. I really have no problem where or who I speak with if they just have the training to understand what the problem is and how to fix it. Dell is definitely lacking with their customer service, and I completely understand why they're loosing market share.
I've never experienced this kind of hassle when dealing with Apple. Not that they're perfect either, but they've always been easy to deal with. Good work Dell, you always get what you pay for...
Join Date: Oct 2009
Location: montreal quebec canada
11-21-2009, 08:21 PM
i had a dell inspiron 1300 for about 4years now and it still no issues with it. but i bought a dell mini 10v for school because i needed something light ( yea the inspiron weight like 30000000tons lol)
it got delayed, then after 3days it broke. i am not much of a computer wizz of myself so i decided to returned it to dell and asked fo a refund. and guess f**king waht .. it took the 31days to refund me and the only reason im buying from them again is for the hackintoshing . i had horrible services and it the last chance i buy from them. next tim its gonna be apple
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