Dell Streak Forum for discussion on Dells 5'' android tablet, the Dell Streak

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  (#1) Old
Ind1 Ind1 is offline
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Default A Chat with O2 - Re 2.1 to 1.6 - 09-08-2010, 03:20 PM

Welcome to O2 live chat. Someone will start chatting with you soon.
You're through to Adam.
Adam: Hi I'm Adam. How can I help you?
ind1: hi mate
ind1: i got dell streak, and after recent upgrade to 2.1 it it lost lots of functionalities
ind1: so no wmv playback
ind1: no pc sync
ind1: no front facing cam
ind1: practically its not the phone i bought
Adam: If you've got the phone within 14 days trial period, then you can change it with other phone by cancelling the contract.
ind1: no its more than 2 months now
ind1: so i want to go back to 1.6
ind1: can you send me a "How to guide to downgrade it
Adam: Okay.
Adam: I'll check out for you.
Adam: Please give me few minutes.
ind1: Buddy, O2 did send me an email this am but it did not contain any link or guide
Adam: I'll send you an email and you'll receive it today.
Adam: Please can you tell me the fourth and fifth character of the answer to your security question?
ind1: xxxxxxxxx
ind1: are you there???
Adam: Yes.
Adam: Thanks for the information. Please give me a few minutes while I check this for you.
ind1: cool mate
Adam: Please be assured that you'll receive an email by today about downgrading the software.
ind1: well…. up to now i have received not just one but TWO
ind1: but ...
ind1: none of them got the instructions or any link
Adam: Don't worry, please be assured that you'll receive an email from me about doing this.
ind1: wow cool
ind1: are your team aware of the problems, we the Streak users are having… after the upgrade from 1.6 to 2.1
Adam: Yes. we are.
Adam: But I won't be able to comment for everyone.
ind1: its not just me, Thousands of us are having problems
Adam: You can also get your phone checked from the O2 store and they will also help you with this concern.
ind1: they said to call technical team
ind1: so, can you send me that now
Adam: No problem. I'll take this opportunity to help you and you'll receive the email by today.

ind1: so if you are (as you said) aware of this problem, why don’t you have the information ready NOW ????
Adam: I'm sorry for this happening so for this I'll need to get this information from someone and email you.
ind1: cool, ok I don’t think you and me are going to get anywhere with this matter mate…
ind1: so you have a good day, and I will have a bad day
Adam: I can fully understand your concern but this is actually the deal with the technical team or the Dell.
ind1: so you have a good day, and I will have a bad day
Adam: But I'll surely help you with this concern.
ind1: buddy – and have a Good day.
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Dunhamzzz Dunhamzzz is offline
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Default 09-08-2010, 03:35 PM

This isn't really the sort of thing they are going to brief there tech support on. Best thing to do is tell the people who can make a difference like @LionelatDell, @O2

Please do not send me support requests via PM.
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Ind1 Ind1 is offline
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Default 09-08-2010, 04:46 PM

Following above conversation, I received this email from O2:

Hello Ind1

This email contains the procedure to restore the software back to
Android 1.6 factory condition.

The following tutorial will teach you how to restore your Dell Streak
from Android 2.1 to Android 1.6 factory conditon in two different ways.

Method 1
1. Download the stock recovery ROM and stock official Dell ROM. Make
sure Dell PC suite has installed.

2. Rename the stock official Dell ROM to ?Update.pkg? and copy it to
your Dell Streak SD card.

3. Turn on your Dell Streak while holding camera button to boot Streak
into fast boot mode.

4. Tap on ?Fast boot Mode? button, wait 10 seconds then connect to your

5. Open a command prompt, and navigate to the folder where your ?fast
boot-windows.exe? is stored.

6. Enter ?fastboot-windows.exe -i 0x413c flash recovery
c:\recovery.stock.img?. Make sure the .img file is in c:\ directory. The
program will now update the recovery image to your Dell Streak.

7. Once the phone displays ?Recovery Done?, remove the battery and
insert it again.

8. Hold down vol up and vol down button while turning on your Streak to
boot into Recovery mode, and choose option 2.

9. Wait till it installs and it?ll boot into Android.

You have finished restoring Dell Streak to factory condition.

Method 2
1. Put update.pkg to SD card root folder.

2. Power up Streak whilst holding both volume buttons.

3. Select option 2 ? ?software upgrade via Update.pkg on SD card? by
pressing camera button.

4. Press camera button again Job done.

Please try these steps and you'll be able to do so.


O2 Customer Service
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Leon Leon is offline
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Default 09-08-2010, 07:41 PM

Did it work?
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Ind1 Ind1 is offline
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Default 09-08-2010, 07:53 PM

Originally Posted by Leon View Post
Did it work?
Didn't even try it mate, (1) No idea where I can get those items (as mentioned at no 1)
(2) Rather concern with causing further damage to my lovely streak.

So I sent an email back asking further instructions. I will update you as soon as I get some info.
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Fards Fards is offline
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Default 09-08-2010, 08:47 PM

they read almost identical to some instructions I wrote on modaco or xda (with out the links)
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