[nozl]

Ok.... where do I start....

I initially bought the Dell Streak to replace my Nokia NGage which I've had for 7 years, and has been pretty much rock solid throughout that time, despite it being called a pasty by friends and it being like holding a shell to my ear.... anyway......

Now, I bought the Streak 3 weeks ago and I've had constant problems with the messaging service failing (the grey rectangular android messaging failed box pops up) occurring as well as system freezing and a one-off constant vibrating.

After being late for meeting my partner, we realised that all texts weren't being received from her phone to mine. (if we didn't send as many texts to each other, this may well have gone unnoticed) She then proceeded to number the texts so we could monitor it.... My streak was receiving 70% of the texts from her (which is disgraceful). It was failing to send a lot of them from the Streak too.

I took it back to the O2 shop (who have been very polite and helpful in the Sunderland branch I must add) and the staff member took the sim card out then after still no success he replaced the sim card and I went home to test it....

Still no success.... I would receive some texts but not others..... and IF two days later I received a backlog of 20 texts in a row, there are still a further 20 which are lost completely and have never come through.

I took it back to the shop AGAIN and the manager replaced the Streak for another new one - the crashes have happened once or twice but the texts still don't all come through. THIS IS HIGHLY INFURIORATING, never mind for a supposedly state of the art piece of technology, which should receive EVERYTHING!!!

The shop have told me that they don't know what else to do for me and the next step should be to take it into the store and get an O2 "guru" (he was on holiday the other times I went in) to do a software restore on it - this is hurrendous really, bearing it mind it should work straight out of the box.

I've been onto the the Dell Streak support site but you can only get a pc suite and all you can do with that is sync to Outlook, which I don't use and also back up your data??? In other words useless to me.

Drivers & Downloads

I'm sick as a chip...... totally. Apparently I have until the 9th July to cancel my agreement, as this is within the 28 day return period (please dont make me buy the new iphone instead!!!!!)

This is a perfect phone for me with a mans sized screen (I'm 6ft 5" so to scale it is how big it should be :-), and I'm gutted that I'm probably going to have to cancel it. I'm very annoyed actually.

We've done some tests to answer the obvious which you may be thinking:

1. My ngage can receive all texts from her - every single one - on the new pay as you go sim which I put in for emergency, and when it had the original sim which was transfered to the Streak (and was replaced with a new one by the staff member)
2. Friends have text me 20 texts which are numbered. All have been received except one person which didn't come through in chronological order.
3. She has tested her phone with a dozen of her friends, all of whom have received her texts chronologically without a problem.
4. When she sends me texts they'll come through (she starts at 1. for a new day btw) like........... 4, 9, 10, 11, 16, 18, 23, 24, 25, 26, 29, 30, 31, 32, 36 etc on the Streak. All 1-36 will be there waiting for me on NGage.

I don't text many people, mainly her, so this could happen with other peoples numbers as well. The fact is that it shouldnt happen AT ALL..... and let me remind you that she sends the numbered texts at the same time to my Streak and Ngage - Ngage receives them all, Streak receives 70% (if that) so it can't be her phone.

The same problem may be happening to other people too, but obviously if you're not receiving texts you're none the wiser that you've been sent them in the first place if you know what I mean. We've only just clicked on because we send each other so many texts during the day and as I haven't been answering specific questions (which then comes back at me as she thinks I'm just ignoring her as you gents may well know about!)

I NEED SOME SUPPORT URGENTLY on this as come Monday or Tuesday morning I'm probably going to have to cancel the contract if it isn't sorted and buy an kids sized iphone 4 (and believe me, I don't want to do that, if only for the fact that I'll have to fork out more money for it.)

Cheers,

Kirky

[jimmylinyy]

Hi,

It's really bad experience that mobile device can't receive text message completely.
Does this issue happen randomly or it happen with specific length of text message?
What's the length of the text message?
Could you download chompSMS from market and check if chompSMS can receive complete text message or not? So that we can figure out if it's messaging app issue or not.

For device crash issue, do you mean device freeze and need to pull out battery and reboot again. Is there any procedure to reproduce crash issue?
Did you install any market apps, widgets? May I know what's your most frequently used app, maybe we can try to figure out if any market app crash the device.

Thanks,

[nozl]

Hi Jimmy, thanks.


Does this issue happen randomly or it happen with specific length of text message?
What's the length of the text message?
-- Very short length texts to long texts don't get through. It doesn't have a set reason (i.e. anything 3 sections or more). I've received a few 'big' texts from her which are maybe 7 or 8 parts and they've come through fine.

Could you download chompSMS from market and check if chompSMS can receive complete text message or not? So that we can figure out if it's messaging app issue or not.
-- I've just done this so I'll do some tests with her today and report back

For device crash issue, do you mean device freeze and need to pull out battery and reboot again. Is there any procedure to reproduce crash issue?
-- It just totally freezes - so I have to take the battery out. It was happening with the first one really. With this replacement one it's happened maybe once or twice. No procedure. Just random. I think it was backing out of internet and or texting if I recall.

Did you install any market apps, widgets? May I know what's your most frequently used app, maybe we can try to figure out if any market app crash the device.
-- I've got the 1.You Tube Ripper 2.Italian Flash cards 3. Food STreet Italian 4. Beach Wallpaper. 5. Task Manager

thats all.

Here's another thing. I've just sent a friend a message there and he said it has come through half in chinese/japanese and his phone "went mental the screen had double image and was back to front" This happened just as I was downloding (but not opened chomp)


She's just sent me a couple of messages there, with chomp installed, and they only came through to my ngage. It's very frustrating this.

Ok, I've turned the phone off and back on. I've got 5,6,7,8,9 and 10 (all since turn on, so looking decent so far, although even when it's not been been working I still have received 7 in a row)

[nozl]

an update. I haven't received number 18 from her, even with chomp sms. Once again, it came through to the ngage without a problem.

[Leon]

It seems strange that no one else has reported a similar problem. I hardly ever send/receive texts, but when I sent one from my ancient Nokia phone (Orange network) to my Streak, it was received almost immediately. PM me if you want to do some Streak-Streak tests.

[nozl]

Cheers Leon.

Yeah, it's very annoying. We send a lot of texts though with specific information and questions which need replies you know, others that don't send as many may not realise. It's a strange one, but I need it sorting as it's useless to me if all the texts don't go through.

I wish they would work because I love it for browsing the internet. Using a keyboard and mouse seems a chore now!

update: so since I installed chomp sms i've received about 16 texts and 1 hasn't come through. Like I keep saying, my Ngage gets them all from her, and all her friends receive all of hers.

[Dunhamzzz]

Welcome to the forum, I used to have an N-Gage myself back in the day, and ran a successful N-Gage site (En-Gaged if you can remember) .

I'm sorry to hear about your problems, You can do a system restore yourself by following these instructions: Dell

It could very well be that you've had 2 bad streaks, there are a lot of stories from early adopters on this forum having to return their first Streak, maybe you've been unfortunate and have to do 2!

The Streak is great for gaming (especially for emulators) and I think I can easily the transition from N-Gage to Streak going well for you.

[drakxtwo]

Hi,

I had a similar problem, i bought the 1st one out of the shop on launch, stuck my old iPhone sim in it and my experience was dire.

Battery life less than 3hrs
Make & Send texts but could not receive either

Turns out the sim was the problem, seems it could not "see" the network properly I called into the O2 shop and asked for a new sim once it was replaced with a new one the issues more or less disappeared. I say more or less because battery life still sucks compared to my 3g iphone but now ios4 has killed that i'm probably sticking to the dell.

It took a long time for the new sim to activate >12hrs but once done i could receive and send with no probs.

Hope this helps :-)

[nozl]

Thanks dunham.

Yes, i think i may have to take this streak back as well. Il check if O2 store is open today.

As an update: last nite i didnt receive 4 texts from her - they all got to ngage btw- we've just done some tests this morning (im writing this on the streak!) And she numbered them as normal. i didnt get the first 1-5 but got 6-20.
we repeated the same test again and i was missing 9 numbers this time. Its so annoying.

Drakxtwo - about the change in sim, he did that originally on the first phone, but it still didnt sort the problem so thats when he changed the phone.

[Leon]

I had a feeling that it might be the SIM. It might be worth trying Streak to Streak messaging as I suggested previously.That might show where the problem is.