Well I must say that I am extremely disappointed with Dell. Maybe I set myself up for a fall but our relationship in the past has been good. Maybe the Canadian Dell just isn't as good as the Irish Dell?
I've had a Dell desktop machine for nearly three years. It's a lovely piece of kit which I have embellished over the years. It has never given me an ounce of trouble in all that time. I liked it so much I shipped it with me to Canada two years ago, again no problems whatsoever.
With this great past experience I decided the stump up the cash to be one of the few lucky sods who got their hands on the first batch of Dell Inspiron 910 netbooks, or as most like to call it the Dell Mini 9. Within two weeks of ordering I had it in my hands. It is a lovely little piece of kit and I planned to use it on my travels and for browsing on the couch. It is one of the better built netbooks out there.
However within minutes of use I discovered that the built in card reader was not functioning. On any other system I might have let it slide, but this system comes with no optical drives so having a functioning media card reader is extremely important. I contacted Support but they failed to resolve the issue and asked that I send it in for repair.
Two weeks later the unit was back in my hands and all seemed fine. But ten days later the internal Solid State Drive (SSD
) died. Again I contacted Support and was asked to return the unit for repair. The repair was swifter this time and I had it back inside a week.
On November 5th having only had the machine 16 days of out 34 I received the unit back from the service depot. The screen was dented in three places with damage to the LCD below. A scratch was apparent across the screen. There were scratches on base of the case. I booted it up and was greeted with a standard base install of XP. None of the pre-installed software that initially came with the unit had been re-installed. I was not even provided with disks or information as to how I was too re-install this stuff. Finally I discovered either through a hardware or software defect that the wireless/bluetooth key was not functioning.
To say I was irate is an understatement. I was fuming. I contacted Support who took my details and asked me to call Customer Service in business hours, which weirdly enough are the business hours of me and another 20 million people in Canada. So I would literally have to take some time out of work to call them.
So I called them and asked for a refund. I was told to return the unit via UPS ground which is weird considering all shipments to and from Dell had previously been with Purolator. Dell does so much outsourcing for repairs and returns and customer care that it cannot even keep track of its own packages. I was also informed that once returned it would take 7 to 10 business days to refund the amount.
Now tickle me pink with a hairy arse but Dell had no problem in siphoning the funds off my credit card inside 5 business days for the initial purchase so surely they can refund it inside 5 business days, no? Unfortunately not said the rude customer care agent in India, Rubina. Rubina had a habit of dodging my questions, shouting at me and downright lying to me.
So now I have to trust Dell for a third time. Unfortunately, I do not trust Dell
. You have lost my trust Dell and I will never be back at your door again.
I am sorry I have to do this to you Dell, but I'm breaking up with you, we will not speak again. I will miss you my little Mini 9, you brought so much joy in the little time we had together. It is sad it had to end this way. Now take your coat and your toothbrush and get out of my life.