From my experience the dispatch was likely canceled due to the standard warranty for this system type, mail in service, and although an agent created the dispatch, likely the dispatcher canceled it for a lack information in the case notes, for example, "***Customer is a Technician, sending parts POS, advised the customer that if there is damage while installing the part it is not covered under the warranty, TARP*** VA, VDI, area matched postal code***" My recommendation would be to call back in, and just ask for the dispatch to be recreated, and ask the Techsupport agent to document why he is sending the part POS, instead of the return to depot dispatch.
:twisted: :twisted: :twisted: And as for the accidental damage, word on the street is that if you realize, Ohh D@mn! I broke my B****y screen! call into customer care and purchase the complete care, and wait a week or two, then call into technical support, and get it fixed via complete care, If I recall right, complete care costs less than a replacement LCD, and labor. :twisted: :twisted: :twisted:
...silly me I didn't realize their was more than one page, /slaps ones self and goes to sleep!