Personally, I think anytime interaction with, or action from, Dell is required, it is going to be a losing experience. If you isolate the product from the company, it is a great product. But when you pair the product with the company, the rating drops considerably. Doesn't bode well for Dell, but I think they still sell too much to care about their customer's experiences. I wish that wasn't the case, but have yet to experience anything--at least on the consumer side--which would prove otherwise. And they are far too layered to pass that sentiment on to anyone that can do anything about it.