Dell Mini 9 Hardware Issues / Problems Inform everyone on any issues or problems with your Dell Mini 9 hardware.
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Join Date: Sep 2009
09-02-2009, 03:23 PM
I've seen it said on here over and over that installing OS X is not an issue with the warranty for your hardware. Google also provided a number of discussions from which I would say there is a general consensus that it will not void your warranty.
I failed to mention I installed it, though. They asked me about installing software and I told them about upgrading o Ubuntu 9.10 and then we pretty much just stuck to trying to reinstall from the recovery media. I avoided it many because I was afraid it would complicate the troubleshooting. I knew it was a hardware problem within a couple of minute of when everything broke. I was just getting annoyed how long it took them to rule out software. To be fair, I couldn't do that any faster with someone over the phone any faster. I just wasn't in a good mood, for obvious reasons.
To quicken the phone call just stick to what they tell you to do. Don't try to explain all the steps you took because they may not understand anything about computer systems. After answering the question "what is the problem?" with a good bit of detail, I was promptly asked what color the power button was. So, they don't know enough to know that you know what you are talking about. So, just play dumb. Answer the questions they ask and do what they tell you, even if you've done it 5 times yourself.
Oh, and they'll keep telling you to use F2 to get in the the BIOS config and F10 for the boot menu. It didn't help when I told them it was the number 2 and 0. They kept reading the function keys. Then they told me to hit F12 during boot. I just hung my head and laughed to myself for a moment.
But anyway... When I call back about the new drive failing, I am going to mention OS X. I'm not sure I want another stock SDD, anyway. If they say it voids the warranty, I'll just have to buy a Runcore or Super Talent.b
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