Finally had the time (and cell minutes) to call dell again. Only talked to three people this time Ubuntu tech, his manager briefly for a couple quality control questions, and hardware tech. Unfortunately, their database was having trouble so it took a little while, but I expected it anyway. But they sent me a new drive. This time the drive had a thermal pad on it. Maybe heat has been an issue with them.
Anyway, it had never crossed my mind and they didn't mention during the trouble shooting the first failure, but the Driver and Utilities disk is bootable an will run a diagnostic on the drive. So if you have this problem...
*Try to reseat your ssd
. Pull it out make sure it's clean and put it back. (Remember Nintendo cartridges)
*Reset the BIOS to default settings and run the installation of the OS that came with your computer
*Run the diagnostic on your ssd
from the Drive and Utilities disk that came with your computer. Take note of any error codes and their descriptions.
Tell Dell you did those things and your errors and that should be the fast track to a solution.
Also, a bit of a tangent, think of the normal person that these techs usually deal with on the phone and imagine how hard it would be to do a diagnosis of a computer that is not in front of you with that normal person acting as you eyes and ears. The techs aren't brilliant computer engineers(those would make you warranty too expensive). They aren't going to assume you know what you are talking about and may not know enough to understand you do. The call center you're calling is managing thousands of calls with many different issues. There isn't going to be a graceful way to deal with that. There were annoyances both times, but in the end Dell replaced my drive both times. I talked to them Thursday morning and got the drive Friday afternoon. They fixed my problem and I talked to people the whole time and not a computer. That's pretty awesome compared to the cynical view most have of customer support.