Dell Mini 9 Discussion Discussion on the Dell Inspiron Mini 9.
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Join Date: May 2009
Location: Boone, NC
Re: Ordered A Vostro, Got A Mini Instead - 05-08-2009, 08:46 PM
Well, I called up Dell and finally got them to send me the Vostro A90 instead of the Mini 9 they sent me, though it took over an hour on the phone and four different dell reps to accomplish it.
I called up customer service and explained to them that they sent me a Mini instead of the Vostro. Customer service transfers me to Dell Customer Care. I explained the problem the rep, but the rep insisted that the Mini IS the Vostro, saying that according to the service tag, that's what I should have. I explained the differences in the branding and the bevel between the two units, but to no avail. She transfers me to tech support.
The tech support guy I speak to gets it, but can't figure out why I was transferred to tech support about an order inquiry. He transfers me back to customer care, and my call is dropped en route.
I called back (luckily I got a reference number in all of this mess), and tried to explain to the second customer care rep that I was shipped a Mini instead of the Vostro. It wasn't until I directed her to the photo of the Vostro on the Dell web site that she finally understood that what I have is, in fact, a Mini and not a Vostro. She went ahead and processed a replacement, which I'm supposed to have in 5-7 days.
So, looks like I'll be waiting a little longer to get my Vostro, though I have an equivalent Mini to play with in the interim. I'll be holding off on installing the 2 GB of RAM and the 32 GB Runcore as well, as I'd hate to stick them in there, then forget to take them back out when I sent the original unit back.
Join Date: Apr 2009
Re: Ordered A Vostro, Got A Mini Instead - 05-08-2009, 09:58 PM
I would have done the same. What worried me most was the BIOS rev level - A03, which they are no longer shipping. This was an indication it was an old stock or from an order cancellation some time ago. And Dell was just trying to dump this old stock on to you.
Yep - Don't get pushed around by Dell and Don't take it.
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