While I don't condone aggressive behaviour I think most of us has experienced the Dell round phone ring. Also members need to be aware that rules relating to warrenties are very different in Australia: see below
The statutory warranty/guarantee are a strong consumer protection
The statutory warranty/guarantee provides strong consumer protection for at least six good reasons:
1. Free: It’s free
2. Automatically applies: By law it applies to virtually every purchase of goods or services, regardless of any manufacturer’s warranty or any extended warranty you may purchase.
3. No specified time limit: It’s not limited to a pre-determined time-period.
4. Comprehensive protection: It provides comprehensive protection for goods if they break down or don’t do what you’d reasonably expect of them. For services, if they’re not of a standard you’d expect of a person in the particular trade or profession. More details below on specific protections.
5. You are entitled to repair, refund or replacement for goods or getting the job redone for services: You, the customer, are entitled to a solution which puts you in the same situation as if the problem had never happened. For goods this may mean repair, refund or replacement. For services, it may be to have the job redone or being paid for the costs of having it redone.
6. Follow up with retailer: You only have to follow it up with the retailer – no running around to manufacturers or special repairers.
The key point is the note above - NO time limit, yes in Australia this is based on the premise that there is a fair-use aspect - if you have a TV and it dies after 18 months without any fault or foul play from the purchaser and there is an expectation that TV's of this type should last longer than 18 months then regardless of the warranty specifics like 12 months then you are legally protected by legislative law.
So please realise that this a legal obligation from the supplier - if there is an expectation that an SSD
installed on the mini 9 should last more than 12 months Dell have a legal obligation to replace this. Unless they can prove that this in normal use will last no longer than 12 months - and I think we would all agree that an SSD
should last 2 years - at a min.
By default Dell must then replace this faulty part. It's the law in Australia.
As for his use of language I'm sure none of us can claim to have pure mouths, I have been frustrated by many a call centre and agree getting pissed off only results in a hang-up and another half hour on the phone so learn to control one self. I'm not condoning any aggressive behaviour just trying to add balance to this thread.
Sorry also just realised - we also have free health care
- god bless Australia!!!