Dell Mini 9 Discussion Discussion on the Dell Inspiron Mini 9.
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Join Date: Jul 2009
09-08-2009, 12:51 AM
I was born & reared in the Virgin Islands (VI <--"state" abbreviation). I'd love to say it like that, but I often have to put US in front of it. ~lol~ I don't hear people saying, "Yeah, I'm from US Arizona or even Arizona US...."
My islands are next to Puerto Rico (a ways southeast from Florida) & we're neighbors with the British Virgin Islands (BVI), so I guess that's why I always have to put US in front of it.
I live here now again, ever since returning from school.
I think I'm going to drop thinking about the warranty & just deal with whatever comes my way 'cause I really don't like the idea of not having my computer in my possession any way.
Edit: I think I finally sorted it out a little. At http://www.dell.com/content/topics/global.aspx/policy/en/policy?c=us&l=en&s=gen&~section=010 , I found some info about the warranty.
A rep also told me about http://www.dell.com/content/topics/g...=04&l=en&s=bsd . It was described as a warranty, but it's really a protection service. (Yup... That's something different.)
There's also http://www.dell.com/content/topics/g...=19&l=en&s=dhs , which has stuff on there about service contracts.
Links above are all for US.
If you want info for a country/area other than US, there should be something on the country's/area's web site about the warranty, service contracts, protection services, etc.
Join Date: Jul 2009
The Revelation - 09-29-2009, 05:39 PM
If I thought I had the warranty sorted out, oh I'll have to think again!
Alright.... Now.... so I tried again with the Dell warranty thing. Apparently, when I transferred the warranty from the previous owner who was in the continental US, the Depot Service does not transfer because I am in "another" country.
The VI is in the US but how Dell does it, the VI is part of Latin America + the Caribbean. Since the Depot service is not available for my region because that is apparently only for the 48 states in the US, I'll have to upgrade + extend the warranty (since mine is about to end) so it has onsite/next business day service, in order for them to replace the part.
When I did the international transfer of ownership, the reason I kept having a problem was that the company # was not correct. (Dell specific internal problem) I was tossed around almost all morning long. Hopefully, I won't have to do that again.
I'm simply making a report here....
Edit: The way I feel about this whole thing..... Man, I need a Coke or a wine cooler. I would kill for someone plum wine right about now.... (Yes, it was that exhausting & if I'm saying this when I don't normally drink soda or alcohol, I think you get how I feel.)
What was noteworthy about this tech support chat was that the guy stayed with me throughout the ENTIRE 2+ hr fiasco of calling to try to get the whole thing sorted out & to determine what was wrong why I couldn't get help. Even he was getting a little peeved about how long it was taking. I'm telling you: THAT TECH ACTUALLY DESERVED A MEDAL.
What was dirty about the previous transaction was that I had a dispatch # & it was cancelled. Of course, I got no notification of any kind about it. (Crikey! I wish those roosters would stop making noise in my head already!!!) ~lol~
Edit #2: I just found something that might be helpful.....
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