Dell Mini 12 Forum for discussion on the discontinued Dell Inspiron Mini 12.
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Join Date: Dec 2008
Re: Bad pixel - 02-13-2009, 02:51 AM
Dell's return policy:
http://www.dell.com/content/topics/glob ... ection=018
How to Return a Product: Before returning a product, you must first contact Dell customer service and obtain a Credit Return Authorization (CRA) number before the end of the applicable return period. Dell will not accept returns without a CRA number. To find the appropriate phone number or to send an e-mail to customer service to request a CRA number, go to www.dell.com/contact, or see the "Contacting Dell" or "Getting Help" section of your customer documentation. NOTE: You must ship the product to Dell within5 days of the date that Dell issues the Credit Return Authorization number as follows: Ship back all products you are seeking to return to Dell and for which you received a CRA number. For partial returns, your credit may be less than the invoice or individual component price due to bundled or promotional pricing or any unadvertised discounts or concessions.
Return the products in their original packaging, in as-new condition, along with any media, documentation, and any other items that were included in your original shipment.
Ship the products at your expense, and insure the shipment or accept the risk of loss or damage during shipment.
Upon receipt of your return, Dell will issue a credit or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees subject to this policy.
Join Date: Dec 2008
Re: Bad pixel - 02-14-2009, 12:53 AM
There's the pixel policy, knew they would have one ...
http://support.dell.com/support/topics/ ... dn=1018431
Looks like for an Inspiron, you need to have at least 6 bad dots (whether bright or dark) for it to be a manufacturing defect, so in this case, your product is not considered defective.
Join Date: Feb 2009
Re: Bad pixel - 02-27-2009, 10:31 PM
A followup to this issue... I contacted Dell and explained that I didn't think paying $399.00 for a bad pixel was acceptable. Knowing full well their pixel policy, and having it repeated to me by support, the tech initially said I was **** out of luck. Well, he didn't use those words exactly. Surprisingly enough, once I told them that I was planning on returning it during my initial return period, they agreed to replace the panel. I explained I'd rather just exchange the entire laptop, but they insisted on a repair.
A week or so later, after a speedy turnaround, my repaired Mini 12 arrived. It was dead pixel free, but imagine my surprise when I noticed that enclosed in the return box was a little ziplock bag with two lose screws, and a small round plastic or vinyl cap of some sort. Ah, thanks for sending the "leftovers" from my repair, Dell! That in itself I could have probably lived with. Perhaps the replacement panels normally come with those parts, and what I received really were extras, and not leftovers? However, upon further inspection, I also discovered that the back both of display hinges had been touched up with dark paint, where they were obviously scratched during the repair process!
Needless to say, I was on the phone within minutes. I very politely asked to return my Mini 12 for a full refund. The customer service person put me on hold, and upon returning offered me an exchange. I've taken up their offer, and my new Mini 12 should arrive tomorrow....hopefully with all pixels functioning, and no damage!
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