I ordered 2.
Both had the default options.
I called today and FINALLY, one of the reps said that it was in Pre Production.
This is what I was trying to tell the 7, count em 7, prior Reps.
I kept trying to tell them that it was not "IN Production" because, when I signed in to my account the status Magically changed to Pre-Production.
Each time I called or emailed, I kept getting stock responses back.
"we are sorry blah blah blah, but your order is in production and has a delivery date of on or before June 16th"
You can imagine how angry I was this morning (june 15th) when the status on the page said that the delivery date was pushed to June 26th
The Rep today, told me that my order was indeed "Stuck" due to an issue with another department.
I asked which department, and she could not tell me.
I explained that I had many conversations trying to explain that I felt there was something wrong with the order status and that I was displeased because had I not been so insistent, my order would have remained in Limbo. She politely apologized and told me my order was being prioritized (as if) and that I should call back within 24 to 48 hours.
HAHHAHA. Believe that? They messed up, I tried to rectify it, and they still want me to follow up with them. How's that for customer service?
Oh well, sorry to turn this into a Dell hating thread. I have always been happy with them. I have an old XPS GEN4 and I even bought a Sony TV from them. Each purchase was a breeze. Ill hang tight until tomorrow. Depending on what kind if response I get then, will determine my attitude.