[woodscomp]

Interesting... I have been running hang free for 3 days now with my 1011. Might be a difference in the way the OS's handle it, you are running Win 7 and I am XP.

However your 1010 touchpad is different than the 1011?

[woodscomp]

Jim:

Based on what you said I decided to go ahead and reinstall the drivers to the touchpad. I mean really the Dell drivers do provide the most functionality for the touchpad at least on the 10v where it can be overly sensative and the button area extremely small if not using the Dell drivers.

So here is what I found. I tried to sneak in the just the basic drivers by forcing them through device manager and not using the Dell installer.

25 shutdowns = 0 hangs. Even though the touchpad application is back maybe there was something in the Dell auto installation package that was causing the hang ups.

idk I am not that smart, nor am I a software guy. However while bumming around I did come across this information that seems pretty insteresting I am going to make a few changes based on this forum post to see if it helps my shut down times in general.

Use at your own risk:

http://www.geekboards.com/forums/showthread.php?t=159

[adamcole]

My Mini 10 came in the mail yesterday and I found this forum by searching for "Mini 10 hangs on shutdown". I'm having the same issue. I've got bios A5 and it's dual booting Windows 7 and Windows XP and they both hang on shutdown at the same place everyone else is talking about. The current elan touchpad driver (or the one that came installed) is 7.0.4.9 from 5/08/2009. I'm going to try that new one from 6/12 and see if it helps on my Xp setup first.

[minorthr]

I'm having same issue with my wife's 10v that I just got this week. However the problem seems to somehow be related to open office. SO far in the little bit of testing I did the mini shuts down fine as long as I don't run open office. If I use it, then close out of open office then shut down it hangs.

However this doesn't happen on my mini 9 at all.

[jimhanseng]

I am running XP and running the version that comes with the unit. The most recent time I restored the OS, the shut down problems started happening before I added ANY new software. I was running the normal Windows Updates boot after boot then towards the last group of updates, the system stopped shutting down all the way.

Let me clarify to everyone what I experience with my shut downs. It appears that windows fully shuts down, it just does not turn off the computer. As far as windows in concerned, the system shut down successfully. My events log does not show that the computer did not shut down correctly and does not show an err of an app not shutting down. It just never sends the command to the hardware/bios to shut down or reboot.

[woodscomp]

I have been running normal now for 11 days with no more shutdown issues. The only thing different on my 10v is that I installed those dumb touchpad drivers from device manager rather than running the setup program for it.

And my 10v would not install my XP Pro with SP2 without errors, but it will install the Dell image of Home with SP3.

[jimhanseng]

Woodscomp. First, I do not have a Mini 10v. This I believe is the Mini 10 forum. I have a Mini 10 with the HD Screen (see specs below). So I am not sure that your experience will directly compare to mine. I took your recommendation and completely removed all drivers for the touchpad. I even went into Device Manager and uninstalled the device completely. I was only able to get a complete shutdown while the device was completely uninstalled. Once XP reboots, the system re-installed the drivers automatically. Then is will no longer shut down completely. And to be clear, I believe that Windows fully shuts down, it is just that the computer does not turn off on it's own.


.................
Mini 10, Z530 1.6GHZ Atom, 1GB, 250gb Drive, 6 cell, HD 1366x768, Internal Dell TV Tuner Card, Bluetooth 2.1, 1.3mp WebCam, XP Home SP3, Dell Wireless 1397 802.11

[woodscomp]

Originally Posted by jimhanseng

Woodscomp. First, I do not have a Mini 10v. This I believe is the Mini 10 forum. I have a Mini 10 with the HD Screen (see specs below). So I am not sure that your experience will directly compare to mine. I took your recommendation and completely removed all drivers for the touchpad. I even went into Device Manager and uninstalled the device completely. I was only able to get a complete shutdown while the device was completely uninstalled. Once XP reboots, the system re-installed the drivers automatically. Then is will no longer shut down completely. And to be clear, I believe that Windows fully shuts down, it is just that the computer does not turn off on it's own.


.................
Mini 10, Z530 1.6GHZ Atom, 1GB, 250gb Drive, 6 cell, HD 1366x768, Internal Dell TV Tuner Card, Bluetooth 2.1, 1.3mp WebCam, XP Home SP3, Dell Wireless 1397 802.11

Well just to clarify, it does not matter which Mini you have if you completely uninstalled the device with the drivers in XP they would have not re-loaded automatically. XP natively would have installed that device as a standard PS2 Mouse. So your experience may just vary based on your ability to install/uninstall the device correctly.

And yes this forum is titled for the "Dell Mini 10's hardware Issues / Problems". When I find a forum specifically for 10v Hardware Issue / Problems, then I will certainly post there instead of here.

[Offroadie]

I had the same issue on both 10v's. I went into the event logs to try to find out what was going on. After looking up the error codes and doing a little searching. The error codes claimed that a process was logging on incorrectly as a user instead of system or vice versa. I really can't remember right now. Anyway, the info led me to a Microsoft process to install. I don't understand it 100% but I thought I'd give it a shot when the problem happened on my first 10v. It never hung up again after I installed it. The hangup occurred on my second 10v weeks later. I again looked in the event logs and it was the same error. A little poking around led me to the same Microsoft process. I installed it on the second 10v and haven't had it hang on shutdown yet. Do your own research but it worked for me.

I found the error in the logs:


Userenv/1517:

Windows saved user X registry while an application or service was still
using the registry during log off. The memory used by the user's registry
has not been freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the
services to run in either the LocalService or NetworkService account.


Here's the link to the Microsoft page. Download details: User Profile Hive Cleanup Service

[zrtom]

Excellent. Very encouraging. Running another process is a drag but it this does the trick, then it sounds like it would be well worth it. This should be a sticky if additional feedback says it works in most or all cases.
And Dell should investigate why this is happening in the first place.