[woodscomp]

Did the support thing from Dell, wiped out the temp folders and the prefetch folder, no change.

I can tell you all this, when it hangs on shutdown the hard drive powers down and the rest of the system stays lit up. Weird though that it is consistently every other shut down. I am leaning more towards a bios, memory or heat issue.

[tx123]

Hi I have a mini 10 which I picked up a few days ago, it's also freezing on shutdown. I have BIOS A04 (AlexC I noticed you had A03, but A04 is available on the Dell website if you were unaware).

At this stage I have updated chipset/VGA drivers, wifi drivers, removed McAfee, no Windows Updates, gotten rid of Realtek HD Audio Manager, haven't installed any other programs and it's still failing to shut down correctly. Probably the only annoyance I have with the Mini 10 at the moment.

[liszega]

Has anyone besides me tried the Norton Removal Tool after uninstalling Norton? Cause it seems that im the only one that managed to get rid off the freezing...

[tx123]

Originally Posted by liszega

Has anyone besides me tried the Norton Removal Tool after uninstalling Norton? Cause it seems that im the only one that managed to get rid off the freezing...

Mine had McAfee installed. I uninstalled and used the McAfee Cleaner tool and it's still doing it.

[liszega]

Oh, sorry, forgot that mine bought in the UK can vary softwarewise from the ones bought in other locations...

But from what you are saying, it must be something else than norton...

[woodscomp]

Well I got mine fixed, in the process though the wireless card broke. It was between the Dell bloatware that is added for there tech help and the wireless drivers that I had updated from the other posts on these forums. I am not sure which one it is as of yet but I am leaning towards the updated wireless drivers.

On an upbeat note though I would strongly recommend removing the Dell wireless utility and just allow Windows to configure your wireless network. It connects a lot faster.

Dell is sending me out another wireless card, I went to update the drivers and had to force them in, they did not jive very well with the card in there (1510) and honestly I thought there might be a irq conflict with my netbook. That could still be the problem. We shall see once the new card gets here, hopefully it was just the card and not the mainboard. I had to force the card out because they had jammed the main antenna between the card and the board leaving me no choice but to force it out by hand rather than having it pop right up like it is supposed to.

[paule123]

Add me to the list - Mini 1010 with factory installed XP Home, BIOS A04 -sits there on the blue XP Shutting Down... screen for a long time, then eventually goes away, the screen goes black, but the white power LED is still on. Have to push the power button for the 4-5 seconds to kill it.
I plan on using hibernate all the time, so this isn't too much of an inconvenience for me...

[woodscomp]

Remove the Dell touchpad drivers, post your results. Lol I have been going through everything on this. Killed the wireless card in the process. Installed Winblows on it three times.

My thought is that the old (2007) drivers from Synaptics that come with these things are not working right with the Windows updates, don't ask me where but I installed that driver last after Office and everything else and as soon as I put that in it started up again, not shutting down properly.

[woodscomp]

To sum it up, remove the Dell touchpad driver and your hanging shutdown will go away... Please somebody try it and confirm. I am going to call tech support tonight to let them know those drivers they are pushing are a bad thing.

It's a shame too because the reference drivers work, however you lose a lot of real estate on the mouse button portion of the pad, rendering the very corners as the only place to be able to drag from. And I am a dragger when it comes to the touchpad and mouse operations. Have to learn how to use this thing all over again.

[jimhanseng]

Well I have rebuilt my 1010 about 15 times trying to figure out what the heck was causing the system not to shut down. I could never isolate the problem. Base on the suggestion from woodscomp, I removed the following ETDWare entry from:

KHLM/Software/Microsoft/Windows/Current Version\Run

Then rebooted. Once the system came back up (after needed to hold the power button), I then did a reboot again. This time is shut down fine and came right back up.

I did not need to uninstall the driver to verify that it is in fact the Elantech Smart Pad drives that is causing the problem. I believe the issue is that the drivers do not shut down completely when requested by windows. That in turn causes it to appear that windows in frozen when in fact, it is just waiting for this app to close. In Windows 7, (which I have also tried 4 times), it has a similar problem. I get a message that a program will not close. Then a short time after that, the systems shuts down. I was never able to find what program it was. This appears the be the problem.

I had the same problem with XP Pro and XP Media Center 2005.

So if one of us could figure our how to get the app to close, we could solve the problem.

EDIT: After a few boots, the problem came back. So I went ahead and uninstalled the driver all together. It now seems to shutdown completely.

EDIT2: While there seems to be some improvement, I still get the hang at least every other time I reboot. So the Elantech drivers do not apprear to the the sole cause of the issue for me.

EDIT3: I have downloaded and installed the most recent version of the Elantech Drivers on the Dell site (R221529.exe 6/12/2009 Version 7.0.4.9 A06 Drivers and Downloads - Public Sector). My Bios is A05, but the most recent version of bios available for download is A04. Go figure. Anyway, it has helped a little. With the new drivers, it shuts down sometimes. It is totally inconsistent.

What I can say (after having installed so many different times) the issue happens only have a certain windows update is applied. The last few times I installed I kept a log of everything I installed and did two reboots after the installation. On the most recent rebuild, I did a restore and all was fine. I started doing the windows updates and after about the 5th or 6th wave of reboot and scans with windows update, the problem started. So it appears to be some incompatibility with a Microsoft recent update.