[DrRockzo]

hellooo i have a mini 10v and it worked perfectly for a while. but now i have a trojan or something on it and it only works for a short while before i get a blue screen and have to shut it down. i need to reinstall my drivers. but i dont have the disc for it. and it doesnt work long enough to download them from dell.com. i need to get it fixed before school starts. help?

[rrfranczak3]

sounds like you probably have to re-install Windows completely....either use a Flashdrive or an external DVD drive...

PS. Welcome to the forum...

[catfood]

Have you upgraded the ram recently if so make sure its in place securely

downlaod avira anti virus (google) and do a full scan preferbly in safemode
do the same with malwarebytes


if your quite advanced or convinced your still infected
after removing any viruses you could do a scan of the boot sector with a program called 'unhackme' suttle eh?

wish you luck!

[DrRockzo]

greatt. and how can i reinstall windows completely?

[catfood]

reinstalling is the lazy technitions way out i guess you could but why bother when you can repair it

[DrRockzo]

ive tried using avira and it didnt work. im trying malwarebytes now. thanks a lot

[catfood]

Originally Posted by DrRockzo

ive tried using avira and it didnt work. im trying malwarebytes now. thanks a lot

not working? o yeah avira doesn'y like installing in safemode however you can install it via normal windows then scan from safemode i beleive

my bad

i highly reccomend using unhackme but it is alittle complex for the average bear im afraid i reccomend leaving avira on there great protection

try and find the error code from the blue screen and try googling it this will determine if its

- an overheating problem
- ram problem
- other (but the top two are extremmely common

[DrRockzo]

Yeaa still gettin the blue screens. I used the malware one. The ******** at best buy told me I have to reinstall my drivers. But I lost the disk and it doesn't stay on long enough to download them. Anyone have the discthat they fan copy. I'll pay. School started and I gotta fix this thing.

[rrfranczak3]

Originally Posted by DrRockzo

Anyone have the discthat they fan copy. I'll pay. School started and I gotta fix this thing.

soliciting for software is illegal...I suggest that you contact Dell if you need any Dell software.

I believe it is also against forum rules and you could be banned for such actions

[DrRockzo]

oook i wasnt aware of that. thanks for the warning. i tried contacting dell and after a total of like 5 hours we got no where. becauseeee apparantly my service number wasnt registered online or whatever so calling them has just been an incredible pain. how can i register my service tag online to make this easier thru dell? a link would help..