Dell Mini 10v Forum for all discussions and support on the Dell Mini 1011, also known as the Mini 10v. If your question is regarding Mac OS X, please use the Mini 10v Mac OS X forum.

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jthunder jthunder is offline
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Join Date: Nov 2009
Default Dell Order Status - How Long is Normal?!? - 12-01-2009, 10:57 PM

I ordered a 10v from the Canadian site, and its been sitting in "in production" for some time now with a delivery date of December 25th!!! really on Christmas! This seems a bit long for me as there isn't anything really special about my order - 6 cell 10v standard options.

Its funny that Dell has a real-time chat for sales but not for sales support or customer support. Thought it might be worthwhile to check with the sales guys on how long it would take to order a new mini 10v.

3:16:09 PM MST jthunder
Initial Question/Comment: Order and Shipping times
3:16:19 PM MST System
You are now being connected to an agent. Thank you for using Dell Chat
3:16:19 PM MST System
Connected with CA Sales [name and #]
3:16:29 PM MST CA Sales [name and #]
Thank you for choosing Dell Canada Chat sales and Finance. My name is (name) ,my sales rep ID is (number) , I’ll be your personal sales advisor today, please allow me a moment while I go over your inquiry; you can check this link for today's hot deals for 3 months free Internet .
3:16:34 PM MST CA Sales [name and #]
CA Sales [name and #] pushes page, Find a Laptop, Notebook, Desktop, Server, Printer, Software, Service, Monitor or TV at Dell. | Dell Canada
3:16:34 PM MST CA Sales [name and #]
3:16:38 PM MST jthunder
3:16:49 PM MST CA Sales [name and #]
How are you doing ?
3:17:00 PM MST jthunder
great - I have a question regarding the order and shipping times
3:17:11 PM MST jthunder
if I order something from the online store will I get it by christmas?
3:17:39 PM MST CA Sales [name and #]
what is the product you want to order
3:17:44 PM MST jthunder
dell mini 10v
3:18:14 PM MST CA Sales [name and #]
if you place the order today it will take aprox 10 to 12 business days
3:18:34 PM MST jthunder
even if I order it with the 6 cell battery option?
3:18:49 PM MST CA Sales [name and #]
3:18:58 PM MST jthunder
can you look up existing orders?
3:19:19 PM MST CA Sales [name and #]
3:19:40 PM MST jthunder
I have an order I placed which indicates it will not be delivered until dec 25th
3:19:43 PM MST jthunder
for the same product
3:20:24 PM MST CA Sales [name and #]
can you provide me the order number
3:20:28 PM MST jthunder
yes one sec
3:20:52 PM MST jthunder
3:21:04 PM MST jthunder
ordered on 11/27/2009
3:23:09 PM MST CA Sales [name and #]
the order is into production
3:23:24 PM MST CA Sales [name and #]
may be there is a part shortage
3:23:39 PM MST CA Sales [name and #]
for further info please contact Customer care at 1-800-847-4096
3:25:49 PM MST System
CA Sales [name and #] has left this session!
3:25:49 PM MST System
The session has ended!
Not sure how else to check into why its delayed for so long - any ideas?

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  (#2) Old
kjung kjung is offline
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Join Date: Nov 2009
Default 12-01-2009, 11:15 PM

well for me, in canada, it took about 2 weeks.

10v | OS X 10.6.2 | 1GB RAM | BIOS A05 | NBI RC5
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modelsown modelsown is offline
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Join Date: Dec 2009
Default 12-02-2009, 12:15 AM

I ordered mine from Dell canada on 11/21, it shipped on the 11/28, and got a call yesterday from purolator letting me know it would be delivered on the 12/02. Order was for the 10v with 3 cell battery and no other upgrades/additions.
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bnesti bnesti is offline
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Join Date: Dec 2009
Default 12-02-2009, 12:54 AM

Not directly answering your question, but another sample of lengthy estimated delivery dates...

Yesterday, I placed an order (std 10v, with a design studio back). While in configuration, it was showing a preliminary ship date of 12/15/09...

So, yesterday evening, I got the email with the order details, and the estimated delivery was 1/21/10.

Yikes, was hoping to use this as an xmas gift... so, I called, and canceled (after waiting to talk to someone for about 30-45 minutes).

Also, a 3-4 day delay for design studio yesterday was showing up as a 21 day delay this morning.
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philthevoid philthevoid is offline
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Join Date: Dec 2009
Default 12-02-2009, 02:29 AM

I ordered my 10v Sunday afternoon using the fast track method instead of customizing it, and I got it Tuesday afternoon. When I looked at customizing the order Dell said the estimated ship date was something like 12/21. I'm way too impatient to wait that long for a laptop.
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jaykoby7 jaykoby7 is offline
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Default 12-02-2009, 04:36 AM

I ordered mine on 11/27 too. But on the U.S. site so maybe thats why it still has an estimated delivery date of 12/14/09
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jthunder jthunder is offline
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Default 12-02-2009, 04:59 AM

Well I guess I'll wait to see once the status gets updated, and cross my fingers and maybe it will get queued up earlier...
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ajlmus ajlmus is offline
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Default 12-03-2009, 01:36 AM

Ordered mine on Nov 24. Initial ship date was Dec 11. Now my online status is "n/a"
Just a basic 10v w/o BT.

update 12/3: Dell just updated my status overnight from "n/a" to "shipped" with a 12/5 delivery!
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MikePA MikePA is offline
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Posts: 282
Join Date: Jul 2009
Default 12-03-2009, 09:59 AM

Unfortunately, I ran into delivery delays with every new netbook I've ordered from Dell, both a Mini 9 and a 10v. I canceled both orders, after the second delay, and bought my Mini 9 off eBay and the 10v from the Dell refurb store. I've ordered other small things, e.g., mouse, from Dell but only if the web site shows they are in stock. I will never order anything from Dell they have to build.

Mini 9 | 2 gigs memory | 64 gig SSD | 10.6.7
Mini 10v | 2 gigs memory | 500 gig HD | BT | 10.6.3 & Windows 7 Professional Dual Boot
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Saddako Saddako is offline
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Default 12-03-2009, 10:21 AM

I have a Dell with similar problems. Two XPS notebooks have the company waiting nearly two months

Dell mini 10v / black / 1GB
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