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Join Date: Aug 2009
09-25-2009, 05:03 PM
See my post ...
After several support calls, Dell agreed to collect it and replace the webcam - they collected it and it came back just three days later with some scratches on the cover and thumb prints all over the screen - BUT NO HARDWARE WAS REPLACED - only the webcam software drivers were re-installed!!
Dell's third party service agents here in the UK - QualXserv - did nothing to resolve the issue and they clearly have no respect for other folks property!
After a very angry service call from me - Dell are going to replace the unit - I'm waiting to see what arrives.
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