Dell Mini 10v Forum for all discussions and support on the Dell Mini 1011, also known as the Mini 10v. If your question is regarding Mac OS X, please use the Mini 10v Mac OS X forum.
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Join Date: Mar 2009
Location: United States
09-17-2009, 07:13 PM
Dell is notorious for this... there are a couple of threads on MDM sharing horror stories about Dell.
It is a good thing that I specifically wanted my Mini 9 and then my Mini 10v for Hackintosh purposes because I would have cancelled my order and taken my money elsewhere if it was not for that
To be honest, my Mini 10v order was much better than my Mini 9... and now Dell even offers FastTrack 10v, but it is the principle of the matter. Dell treats their customers like crap and does not even think a thing of it.
They always overpromise and underdeliver, which is something you should not do in any business. It is always better to underpromise and overdeliver (which makes the customer happier in the end) if you cannot accurately assess and analyze the situation and provide an accurate estimate.
Whatever. Dell does not seem to care and they change their shipping dates at will because of "supplier shortages" or "discontinued items" and whatnot... and do not be surprised to see the Mini sit "in production" for nearly 3 weeks
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Join Date: Aug 2009
09-17-2009, 07:57 PM
Strange really! For their business customers I've noticed that if you have any queries etc you call either Ireland or the UK & it's all very professional - yet for the home users (no disrespect intended) you always end up routed to India where in my personal opinion the customer service is so robotic that you would be forgiven for thinking that you were talking to a preprogrammed robot.
I won't buy from Dell any more - I will buy Dell just not from them
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