I gave up, Sent it back to Dell for a refund, wasted enough time on it. The guy that started the thread (Hellfire 88) was supposed to have some tech come to replace the webcam, but he never posted anything after that, unfortunately. My 11z turns on sometimes if I delete these FX Audio files in Programs, then it will actually turn on with the webcam software. But the V13 would only turn on in the setup in Windowa live messenger. I'll try the Dell Downloads the other guy mentioned on my 11Z, he said his works now. I don't know if you noticed that the invoice for the V13 says Dell webcam, most other webcams in Dells are Creative brand webcams, also take note the driver Windows installs is from 2006, seems like an old driver for a brand new laptop. I spent 2.5 + hrs on the Dell tech chat, and went nowhere. I think there is a conflict with Windows 7 as far as the V13 webcam is concerned, I asked Dell to send me a driver disc for the V13 for Windows 7, they told me there is no driver disc for Windows 7 V13, 7 loads all the drivers. Good Luck!