I decided to make this post for anyone having issues or want to order parts from dell, such as bluetooth or extra hd or bezel parts.
1st When you want to order a part from dell you DO NOT TALK TO TECH SUPPORT.!!!!!! talk to sales.
2nd When your ordering your part they should ask for a service tag of the computer. Ask the agent for the part you want and give them a part number. Agents can look up the 5 digit part number and do not need a sku
3rd When dealing with dell sale remember the sales person is not a tech and they do not know the parts or what they do. Some might know a few things but trust me most are computer dumb.
4th If the sales agent can not find the part or has trouble, ask to transfer to a new agent.
5th Double check the part number and info before ordering.
6th You can use chat to order parts infact its less of a wait.