Hello: I registered for this forum in the hope that someone can help me to help my friend who has audio problems on her mini 10v. She says sound was OK a couple weeks ago. I have tried everything I can think of, with no results. I have spent about 5 hours so far, trying to correct this problem.
System: DELL mini 10v, running Win XP SP3
I can plug in a USB headset, and hear sound fine. When that headset is pulled out, the sound does not work (no laptop speaker output, in other words). I then go to Control Panel’s “Sounds and Audio Devices” and it is all greyed-out. If I then plug in the headset, all looks good, but it is the only device listed for Playback, Recording, etc.
I have updated the chipset, video, audio drivers from the DELL support site. I have un-installed devices from Device Manager and re-installed them.
There is one “Unknown Device” listed in Device Manager, under “Sound, Video and Game Controllers.”
I have looked around this forum and searched for “audio problems,” “sound problems,” etc. I read many posts, but nothing seems pertinent to our issue.
I also searched online and found articles about uninstalling “MS UAA Bus Driver for HD Audio” (supposedly some kind of conflict in SP3), which I did with no luck. Also a registry edit to change SP3 to SP2 before installing drivers – again, no luck.
And I tried MS’s “FixItForMe” (or something like that) service online – no go.
It is as if the onboard speakers are not recognized, connected or something. Should I open it up and check?
If anyone can/will offer a solution, I/she will be very grateful! Thank you in advance!!!
P.S. The laptop also randomly freezes/hangs. No mouse input. No way out. Ctrl>Alt>Del does not work. She held power button to turn it off. Probably not related, but I thought I’d mention it.