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BobBarr BobBarr is offline
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Location: Lymm, Cheshire UK
Default Latitude 2100 keyboard cable connector - 08-18-2010, 10:43 PM

I think I may have broken the white part of the cable connector for my Latitude 2100 keyboard cable, is it supposed to swivel? It has come off and I can't fit the cable back in it. The black bit on the motherboard looks fine. How do I get a replacement, how does the cable go back. Help!!!

I had taken the machine apart to fit an SSD.
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BobBarr BobBarr is offline
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Default Dell support - 08-20-2010, 12:44 PM

Dell "support" have only one solution, a new motherboard, aargh!!!!
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BobBarr BobBarr is offline
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Default Happy Ending - 08-26-2010, 03:09 PM

I was advised by the suppliers of my machine to contact the UK warranty centre (it has a three year on-site warranty). They, fortunately, took a different view to the US on-line "support" and sent out an engineer with a new keyboard and a refurbished motherboard. As it turned out the clip was not broken just dislodged, he solved the whole problem in less than 10 minutes and used no parts. I am very impressed by the UK Dell service!

I feel a bit stupid and cack handed but all's well that ends well. I was very pleased that the Dell warranty call centre decided that as I was following Dell instructions to change a user replaceable part (the disk) the problem I caused was covered by the warranty. Much better than the offer of a $354 replacement motherboard from the US operation.

The SSD is a great improvement. Silent machine and a fair bit nippier!
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