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chevyelky86 chevyelky86 is offline
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Default IP address issue - 06-02-2010, 04:26 PM

I have had my Inspiron Mini 10 for a few months now, and never had any problems. A few days ago, I could not connect wirelessly on the server at work. When running a "repair" the computer gets as far as "Renewing your IP address" and stays there indefinitely. I went into the command prompt to "ipconfig /renew" and got the response "The RPC server is unavailable." I get the same results on my home wireless network.

I sit here at work, as at home, with my mini next to my Dell D600. The D600 has no problem connecting, while the little ball in my system tray on my mini endlessly circles the little monitor looking for an IP address.

Is there anyone with some advice? I'd really appreciate it.
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holmes4 holmes4 is offline
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Default 06-02-2010, 06:25 PM

I assume this is running XP or maybe Vista. Have you tried rebooting?


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chevyelky86 chevyelky86 is offline
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Default 06-02-2010, 06:28 PM

I am running XP. I have rebooted.
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holmes4 holmes4 is offline
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Default 06-02-2010, 08:53 PM

A bit of web searching suggests that malware can cause this symptom by corrupting the "winsock stack". A suggested fix is this: Open a command prompt window and type:

netsh winsock reset

Let us know if that helps. Another option is WinSock XP Fix Freeware download and review - fix XP internet connectivity from SnapFiles


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chevyelky86 chevyelky86 is offline
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Default 06-03-2010, 01:26 PM

I tried both suggestions one at a time, and rebooted after each. I am still unable to renew my IP address. when I try ipconfig /renew in a command prompt, I still get "The RPC server is unavailable."

I really appreciate your help. I would be grateful for any additional support.
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holmes4 holmes4 is offline
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Default 06-03-2010, 02:16 PM

Sorry, I'm out of ideas. You may want to explore more of the links that come up with a Google search on the error message.


Steve
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chevyelky86 chevyelky86 is offline
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Default 06-03-2010, 10:37 PM

in looking through my startup items in my "system configuration utility", i've come across two files titled "winlogen." Note that this is spelled with an "e," not an "o." I've learned that these are viruses. how can I delete them from my computer safely? remember that I can't get online to download any spyware (I'm beginning to this that I got these through a spyware program in the first place.)

Any advice would be helpful.
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rrfranczak3 rrfranczak3 is offline
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Default 06-04-2010, 12:08 AM

does it show the path of the file?...otherwise go into windows explorer and do a search
most likely is in either c:\windows\system or c:\windows\system32

another idea...do you have system restore enabled?....if so try to restore back to a date before you started having problems


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holmes4 holmes4 is offline
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Default 06-04-2010, 12:09 AM

Yes, it's likely. Ideally, you would reinstall from backup or from the install disks. You can't really trust that a "removal" tool will be able to fully restore things.

Yes, winlogen.exe is associated with more than a dozen instances of malware. My advice is to call it a loss and to reinstall from scratch.


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chevyelky86 chevyelky86 is offline
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Default 06-04-2010, 01:23 AM

as you can probably tell, I'm not the most tech savvy. i am planning on running a full restore, but, just to make sure, the malware would not transfer over or be contained in my word documents or music files, right? I can transfer that stuff to an external drive, restore my system, and then transfer my documents and music back to the mini, right?

Just want to make sure.

I really appreciate the help from you both.
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