I got my "Certified Refurbished" 10v today. I would defy anyone to tell the difference between it and a new one straight out of the box. No marks, scratches or even fingerprints anywhere on it. The keyboard was pristine. No bad pixels and the screen was absolutely clean. Another nice touch was the order said 1024x576 but it turned out to be 1024x600. This is the 4th computer I've bought from the Outlet over the years and I've never had a bad experience. This one was in particularly great shape. Got it connected to my network, although that bit did take awhile, and now that's running fine. All in all, a very nice day. I've been reading the forums here for a few days and would like to thank everyone for all the great advice. Looking forward to enjoying my Mini and mydellmini.