Alienware M11X Discussion on the Alienware Gaming Ultra Portable, the M11X.

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lauriem04 lauriem04 is offline
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Default M11X R1 has stopped recognizing its battery - 02-24-2011, 06:20 PM

Has anyone else had this problem? Last night I noticed that my M11X R1 (Win7 Home Premium, C2D SU7300, 4GB RAM) wasn't charging the battery even though it recognized that it had been plugged in. I tried unplugging and reinserting the power cord (first from the unit and then from the wall after the first attempt didn't help), and then tried restarting twice. With each restart, I got an error message just after the Alienware splash screen stating that the system didn't recognize the battery and would be unable to charge it. I was given the option to either continue (F1) or run diagnostics (F5). The first time I continued to boot into Windows, which worked fine, but the battery still wasn't charging. The second time I ran the diagnostics, but no errors were found, so it continued into Windows. After that, I shut it down to preserve what was left of the battery.

I'm sure fixing this is going to involve a call to Alienware/Dell support (thankfully the unit is still under warranty), but I was wondering if anyone else had experienced the same problem. If so, did it turn out to be just a bad battery, or was it a more serious issue? I've never had to deal with Alienware support, but I'm hoping they're not as bad as "normal" Dell support!


Mini 9 (910): Cherry Red, N270, 2 GB RAM, 16 GB STEC SSD, XP Home
Mini 10v (1011): Passion Purple, N270, 1 GB RAM, 160 GB HDD, XP Home
Inspiron 11z (1110): Passion Purple, SU4100, 2 GB RAM, 250 GB HDD, Win7
Alienware M11x R1: Cosmic Black, SU7300, 4 GB RAM, 160 GB HDD, Win7
Latitude 2110: Blue Ribbon, N470, 2 GB RAM, 250 GB HDD, Touchscreen, Win7
Zino HD (400): True Blue, Athlon X2 3250e, 4 GB RAM, 500 GB HDD, Win7
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lauriem04 lauriem04 is offline
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Default 02-25-2011, 11:58 PM

Update: I spent almost 2 hours on the phone with Alienware support this afternoon (they were great, BTW - I was afraid I was in for the usual Dell Hell!), and the battery problem seems to have been fixed by updating to the latest BIOS. I'm going to keep an eye on things anyway just in case there is still an underlying problem with the battery or something else.

I have a new problem, however - the left side of the keyboard and the light below it on that side seem to be dying - they are noticeably dimmer than the right side. The support tech put in a ticket to replace the front light panel (below the keyboard) and various cables. Hopefully that will fix the problem!


Mini 9 (910): Cherry Red, N270, 2 GB RAM, 16 GB STEC SSD, XP Home
Mini 10v (1011): Passion Purple, N270, 1 GB RAM, 160 GB HDD, XP Home
Inspiron 11z (1110): Passion Purple, SU4100, 2 GB RAM, 250 GB HDD, Win7
Alienware M11x R1: Cosmic Black, SU7300, 4 GB RAM, 160 GB HDD, Win7
Latitude 2110: Blue Ribbon, N470, 2 GB RAM, 250 GB HDD, Touchscreen, Win7
Zino HD (400): True Blue, Athlon X2 3250e, 4 GB RAM, 500 GB HDD, Win7
Plus a few others not discussed here...
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ejohnson ejohnson is offline
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Default 02-26-2011, 01:42 PM

Good luck, Alienware tech is usually pretty good, not too many problems with them.
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grungysquash grungysquash is offline
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Default 04-20-2011, 11:58 AM

Yep battery issues are normally fixed by various bios
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kanva kanva is offline
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Default 05-09-2012, 11:44 AM

My dell battery had a similar issues and I chose to buy a replacement battery.
Batteria Per notebook,Caricabatteria notebook,Alimentatore Laptop
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adajia adajia is offline
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Default 05-10-2012, 06:44 AM

don't worry.Alienware tech is usually pretty good!Regards
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