Alienware M11X Discussion on the Alienware Gaming Ultra Portable, the M11X.

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ciro ciro is offline
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Join Date: Apr 2010
Default Great service from dell! - 06-02-2010, 05:54 PM

This is the first time I contacted dell service people and what a great service from them.

I loved my m11x so much therefore I screwed the backplate too much, then broke a screw
Went to and cannot really find the right person to email or call, so I chose the technical support department, dropped an email saying this is not a technical enquiry at all, I just want some spare screws. And a brand new backplate with film unpeeled shipped to me in extremely good packaging to day. The postal label says its shipped on 28-May, and today is just 2-June (bear in mind 29,30 is weekend and 31 is bank holiday in UK).

I bought my m11x from fleabay as a used machine but now its got a flashing brand new backplate now, whoooo

Thank you guys at Dell, one of the best customer service I have ever dealt with.
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